Using ProductCart - Special Character Errors

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Special Character Errors

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=2173
Printed Date: 07-October-2024 at 1:28pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Special Character Errors

Posted By: Enclothe
Subject: Special Character Errors
Date Posted: 22-November-2008 at 3:33pm

I'm getting a lot of reports from international customers that their cards are getting denied.

I'm thinking it's because the system doesn't seem to be capturing umlauts and other special characters properly. It usually comes out like gibberish.

For instance this customers name is displayed in the control panel as SjÃ¶berg

I have a feeling this is a big problem with a lot of my users and its resulting in a LOT of dropped orders.

Does anyone have a fix for this?

Replies:

Posted By: katharina
Date Posted: 22-November-2008 at 3:50pm

I think there is a problem on your site and you should raise a support ticket. I'm getting a lot of international orders and do not experience any problems with international characters. They all show up correctly on my site.
Katharina

Posted By: bodyexposed
Date Posted: 24-November-2008 at 10:41am

I'm in the UK and receive international orders, and had the gibberish problem. It was resolved after Hamish suggested adding the following into the page header -
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1" />

Hope this helps.

-------------
Richard Bonfield

Underwear store for men

http://www.bodyexposed.co.uk