Cannot Log In to the Control Panel
Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Getting Started
Forum Description: Installing, activating, and getting started with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=2190
Printed Date: 20-September-2024 at 9:17pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Cannot Log In to the Control Panel
Posted By: coindropshere
Subject: Cannot Log In to the Control Panel
Date Posted: 26-November-2008 at 9:39pm
I was in the Control Panel trying to go to Settings > Generate Navigation and when I clicked on that link, it gave me a Error 404. I then tried to go back in my browser and it gave me the same error. I then closed out of my browser and opened a new session and typed in the Control Panel URL and it still gave me the error. I now cannot log in at all (where as I had been able to all night). Any suggestions?
Also, on the subject of Generate Navigation, I input the code in to my header.asp for the Generate Navigation and when I go in to the control panel it won't let me execute the wizard to be able to install it. On the actual header.asp page I get a text area saying to go in to Settings, etc in the Control Panel, but every time I try I get the Error 404.
Thanks for your help!
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Replies:
Posted By: ProductCart
Date Posted: 27-November-2008 at 6:16am
A sudden problem with being able to successfully log into the Control Panel can be due to:
- a password change (check with your staff)
- CAPS LOCK on the keyboard as the password is case sensitive
- inability to connect to the database (e.g. temporary network or server issue)
- encryption problem, which can be due to a change to the file "storeconstants.asp"
As for the 404 issue: make sure that the following tasks have been correctly executed:
- http://wiki.earlyimpact.com/how_to/rename_pcadmin_folder - Rename "pcadmin" folder name
- http://wiki.earlyimpact.com/how_to/rename_productcart_folder - Rename "productcart" folder name
- http://wiki.earlyimpact.com/how_to/add_category_navigation - More information on category navigation in ProductCart
If you cannot figure out the problem, please submit a support ticket.
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The ProductCart Team
Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software
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