Using ProductCart - Shopping cart timeout/losing order

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Shopping cart timeout/losing order

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=2346
Printed Date: 26-February-2025 at 8:25pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Shopping cart timeout/losing order

Posted By: BrianRoden
Subject: Shopping cart timeout/losing order
Date Posted: 13-January-2009 at 4:41pm

I just got sent the following by our sales dept:

I just talked to one of my customers in AK that is refusing to use the website because she is familiar with the software we are using an said that she refuses to use it because it will not save and order. She said if you walk away 20 minutes and come back to finish your order it will drop off.

How do we deal with this? I've increased the timeout values in IIS per the Wiki article.

Replies:

Posted By: Hamish
Date Posted: 13-January-2009 at 5:33pm

Hi Brian,
Hopefully that will be sufficient, although there was a discussion over the pro's and con's of increasing the timeout elsewhere on the forum. Basically it boiled down to "try it and see" although it went into quite a bit of technical detail.

Another option is the "Session Saver" add-on mentioned on the WIKI. http://wiki.earlyimpact.com/widgets/thirdparty/thirdparty - http://wiki.earlyimpact.com/widgets/thirdparty/thirdparty
It's a commercial add-on, but if it saves you sales it's worth looking at.
Another option for the customer in AK , if you have it enabled, is to add products to a wish list as these do not time out, they are stored in the customers record - BUT the customer must be logged in to use that feature.

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