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bad URLs for digital download products

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=2364
Printed Date: 26-February-2025 at 8:34pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: bad URLs for digital download products
Posted By: BrianRoden
Subject: bad URLs for digital download products
Date Posted: 20-January-2009 at 11:08am
We have a ProdcutCart 3.051 store that sells only digital product. On many of our customers' orders lately, they have been having trouble downloading all their purchases. The download URL for their first product in the cart is fine, but subsequent items repeat the first part of the URL, like:
http://www.leisureartslibrary.com/cart/pc/pcdownload.asp?id=http://www.leisureartslibrary.com/cart/pc/pcdownload.asp?id=lgg3knvzPukWn0Z46m7P8t02 - http://www.leisureartslibrary.com/cart/pc/pcdownload.asp?id=http://www.leisureartslibrary.com/cart/pc/pcdownload.asp?id=lgg3knvzPukWn0Z46m7P8t02
 
And the number of repetitions grows as we get to the 5th and 6th items in the cart.
 
http://www.leisureartslibrary.com/cart/pc/pcdownload.asp?id=http://www.leisureartslibrary.com/cart/pc/pcdownload.asp?id=http://www.leisureartslibrary.com/cart/pc/pcdownload.asp?id=http://www.leisureartslibrary.com/cart/pc/pcdownload.asp?id=http://www.leisureartslibrary.com/cart/pc/pcdownload.asp?id=http://www.leisureartslibrary.com/cart/pc/pcdownload.asp?id=lgg3knvzPukWn0Z46m7P8t02 - http://www.leisureartslibrary.com/cart/pc/pcdownload.asp?id=http://www.leisureartslibrary.com/cart/pc/pcdownload.asp?id=http://www.leisureartslibrary.com/cart/pc/pcdownload.asp?id=http://www.leisureartslibrary.com/cart/pc/pcdownload.asp?id=http://www.leisureartslibrary.com/cart/pc/pcdownload.asp?id=http://www.leisureartslibrary.com/cart/pc/pcdownload.asp?id=lgg3knvzPukWn0Z46m7P8t02
 
It's not doing this on every order with multiple items. I've looked at several orders with 4 items and they look fine. It apepars to be happening frequently on order with 5 or more items.
 
I know I need to update to 3.12 and then to 3.5. I just don't know if that will address this issue. And we have some customizations I have to maintain in the upgrade, while minimizing the live site's downtime.



Replies:
Posted By: ProductCart
Date Posted: 20-January-2009 at 12:54pm
Hi Brian, please open a support ticket. As far as we know this has never been reported before, so some troubleshooting will be needed.

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