Customizing BTO - Integration with CRM, email manage or ticket

Integration with CRM, email manage or ticket

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart Build To Order
Forum Name: Customizing BTO
Forum Description: Interact with other users, resellers and developers about customizing BTO
URL: https://forum.productcart.com/forum_posts.asp?TID=2396
Printed Date: 23-November-2024 at 12:57pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Integration with CRM, email manage or ticket

Posted By: leeflang
Subject: Integration with CRM, email manage or ticket
Date Posted: 27-January-2009 at 10:55am

We are considering migrating to ProductCart.

Before that happens I need to know if there is an addon out there (or existing functionality I may have missed) that allows the management of emails (including order emails, pre-sale questions, post-sale emails etc) to and from potential buyers.

We currently have software that integrates all data and emails, so we are able to see all in-and outgoing emails related to one order and would like to continue working that integrated way.

What we seek should probably be something like a CRM or ticket system. There are many such standard products already out there, so it really shoudl not be a big thing to have one working with ProductCart.

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Peter http://208.112.123.87/LeeFlang/Default.aspx (site under development)

Replies:

Posted By: ProductCart
Date Posted: 28-January-2009 at 11:56am

We've thought about integrating with SalesForce.com, since they have a strong development environment, but there's been virtually no demand for this and therefore we never worked on it.

The http://www.earlyimpact.com/productcart/xml/ - ProductCart XML Tools could provide some of the information that the CRM would need. Additional development would be needed to have all e-mails tracked by the CRM system.

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The ProductCart Team

Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software

Posted By: leeflang
Date Posted: 28-January-2009 at 12:42pm

1) Assuming that salesforce.com will allow for all customer email communications like invoicing, shipping, questions (pre/post sale etc) AND has an affordable pricing for that complete functionality (remember we are small businesses with limited budgets), it could be a valuable CRM integration solution, especially since it is a standard.

A product like EzSupport, which also offers Ebay messaging integration may also be an option. See http://www.hostedsupport.com/index.cfm?fuse=products.ezSupport - http://www.hostedsupport.com/index.cfm?fuse=products.ezSupport

or it may be something that one can learn from.

Or there is open source product vTiger at http://www.vtiger.com/ - http://www.vtiger.com/

2) As to a perceived 'lack of demand', I believe you're in error. Maybe EI asked the wrong customers? No online store with common sense would want to continue using a separate email client, with continued redundancies so work duplication, if he can avoid it. There is enormous demand for integration of data and emails, because of its large productivity increase and lowering of costs. The proof is in the fact that many of the most successful software and online sites in e-commerce offer this integration, like:

- Interspire (shopping cart)

- Viart (shopping cart)

- Netsuite (shopping cart)

- Americommerce (shopping cart)

- EcBuilder (shopping cart, created by one of leaders in contact management software, Maximizer)

- Auctionwizard2000 (auction management for Ebay sellers)

- Ebay (e-commerce site which has its own messaging system and various 3rd parties also provide integration with it via its existing API)

- Bonanzle (e-commerce site which has its own messaging system, due to open its site with 3rd party API in coming months)

Note:

Please take into account that I am really talking about something more than just a marketeer tool. That side of CRM is just a small part. The most important part is to offer a full 'communication center', one place where all communications with customers can get managed through their entirely lyfecycle, from creation till deletion or archiving.

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Peter http://208.112.123.87/LeeFlang/Default.aspx (site under development)