First Class Mail
Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=2404
Printed Date: 27-February-2025 at 3:13am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: First Class Mail
Posted By: rotokirby
Subject: First Class Mail
Date Posted: 27-January-2009 at 5:30pm
We have an item that has been marked as oversize with dimensions of 17 x 23 x 1 and a weight of 2 lbs 1 oz.
A customer was able to choose First Class Mail anyway. Any advice on what else to do to keep this from happening?
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Rotofugi Designer Toy Store & Gallery
Chicago > IL > US
http://rotofugi.com - http://rotofugi.com
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Replies:
Posted By: Hamish
Date Posted: 30-January-2009 at 9:09am
Hi,
Which shipping service do you use?
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Posted By: rotokirby
Date Posted: 17-February-2009 at 7:42pm
Hey Hamish...sorry, haven't been around for a bit.
I'm afraid I don't understand the question. We're using out of the box integration with USPS and UPS plus a couple custom options (Pick Up at Store, etc.).
I've since had this happen one more time. Customer chose three items, two of which were set to "Oversize." The cart correctly shows 3 boxes, but the shipping is only calculated on one box (the lightest one that is eligible for First Class). The result was a shipping charge of $3.85 instead of $80-ish as it should have been.
Luckily the customer was understanding when we contacted them, but I'd love to avoid that scenario again.
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Rotofugi Designer Toy Store & Gallery
Chicago > IL > US
http://rotofugi.com - http://rotofugi.com
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