Using ProductCart - USPS Problem

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USPS Problem

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=2473
Printed Date: 05-July-2024 at 12:05pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: USPS Problem

Posted By: katharina
Subject: USPS Problem
Date Posted: 11-February-2009 at 5:05pm

I've been having problem getting postal rates to show at checkout or the shipping estimator. I do get some orders with USPS, so I know it sometimes works. I personally haven't been able to pull any postal rates for 2 solid days, and I have been trying it on 3 different computers even with different browsers. Now here is my question: Has there been any newer string setting for USPS? I've been using the sames setting in PC for 5 years now. Should I apply for a new USPS license? Has anyone having the same problem at this time? We are loosing customers when they get only presented with higher UPS rates. Especially on light weight items.
Katharina

Replies:

Posted By: Diaper Junction
Date Posted: 12-February-2009 at 11:18am

I just checked, and mine is showing fine for USPS, all classes we have selected.

Maybe remove the option and then re-apply it?

Melanie

Diaper Junction

Posted By: katharina
Date Posted: 12-February-2009 at 1:04pm

Thanks tried that and turning it off and back on. Nothing worked. At least now I know the USPS service is running. Thought there may be a problem with them, so I figured I ask you guys before I trouble the EI people. I've also just upgraded to apparel add on and it seems the problem has shown up at that time, perhaps there is a problem. Not sure. I've opened a trouble ticket this morning with EI. I'm sure they can figure it out.
Katharina

Posted By: bsnyder
Date Posted: 16-February-2009 at 6:03pm

Was this ever resolved?

I am working on moving are store to a new host, and I seem to be down to just one last problem. Neither USPS or FedEX are returning a estimate value on the new web host.

I am thinking Katharina's problem may be somewhat related.

Old host is still active untill I work out all the kinks on the new host.

Posted By: katharina
Date Posted: 16-February-2009 at 6:08pm

This has been resolved, but it was actually my fault. I had some custom coding in the file that caused a conflict with the new version. The original file supplied by PC is working fine.
Katharina

Posted By: bsnyder
Date Posted: 16-February-2009 at 6:10pm

Ok, thanks for your Reply Katharina

Don't think this would apply to me then as the file on my old server and new server are exactly the same.

Posted By: Matt
Date Posted: 16-February-2009 at 7:50pm

When you change hosts you should go to the troubleshooting page in your control panel and make sure the same XML parser is available.

Posted By: bsnyder
Date Posted: 17-February-2009 at 1:16pm

Ahh yes, there is the answer I was looking for, Old host has XML Parser 6.0, new host only only has 5.0, so nothing was selected.

Once I selected 5.0 it worked again.

Thanks Matt