Using ProductCart - IE keeps terminating

Print Page | Close Window

IE keeps terminating

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=2500
Printed Date: 01-November-2024 at 1:28am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: IE keeps terminating

Posted By: St_Pierce
Subject: IE keeps terminating
Date Posted: 21-February-2009 at 11:42am

Hi,

I'm new to pc and have had the installation performed by Early Impact. I'm getting familiar with the control panel and have entered a few test products and categories/subcategories. Here is where I have some problems...

1) I noticed that if I view my store using the "view" link within the control panel and click around within the store, the store will hang and I will eventually get the IE "not responding" error.

2) Sometimes from within control panel using Manage Categories, when I edit or add a sub-category, my control panel session just closes... no error or message of any kind.

3) Another odd thing I realized is that when I start out viewing my store the url is "mydomainname.com/store/pc/viewcategories.asp?idCategory=3" Then I click on a subcategory and the url changes to "ip-address/store/pc/viewcategories.asp?idCategory=2"

Any one know why the domain name switches to ip address?

Thanks for any help you can provide while I'm working through these minor annoyances.

Replies:

Posted By: Greg Dinger
Date Posted: 21-February-2009 at 12:02pm

Issues 1 and 2 - I have no idea. Do you have any similar problems generally using your PC?

On #3, please check the value of the scStoreURL in /productcart/includes/storeconstants.asp and possibly the "home page URL" in the settings section of the admin.

-------------
GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: St_Pierce
Date Posted: 21-February-2009 at 5:30pm

Hi Greg,

Thanks for the quick reply... I see you help a lot of folk here so I, and everyone else appreciates your help.

Concerning #1 & 2... I don't have a problem anywhere else that is why I thought it was so wierd. I have a laptop less than a year old thats nicely protected and up-to-date. I'm running XP Pro, Service pack 3 with IE 7. Does Product Cart work better on a different browser? I guess I could try that.

Concerning #3... The "store url" is empty in admin>settings. Also scStoreURL="" as well in storeconstants.asp. Which option would you suggest that I set?

Thanks again!!

Posted By: Greg Dinger
Date Posted: 21-February-2009 at 5:43pm

PC runs fine on IE, FF, Safari and others. Any peculiarity you are having is uncommon and unique to (lucky) you. Heck, I'm actually rather to partial to IE (I know, I know) so the environment in which you are operating is what I ordinarily use without difficulty.

scStoreURL="" is probably causing some grief. that should contain your domain name. See the wiki article on activation: http://wiki.earlyimpact.com/productcart/activate - http://wiki.earlyimpact.com/productcart/activate

Store URL
This is the path to the productcart folder that you have uploaded to your store. If you uploaded the productcart folder to your root directory, this path coincides with your store URL, e.g. "http://www.mystore.com/". If you placed the productcart folder in a subdirectory called mystore, the URL would be "http://www.mystore.com/mystore/". If you rename the “productcart” folder, remember to edit the corresponding variable in the file “includes/productcartfolder.asp”.

If you continue to have problems, a link to your store would help please.

-------------
GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: St_Pierce
Date Posted: 21-February-2009 at 6:17pm

Hi Greg,

Lucky me... I'm going to continue testing things to see if there is a common sequence that causes a problem.

Concerning the url... I paid for the installation, pc worked with Jolt to get things setup. So I basically didn't do anything except login with the temp userid and password provided to me. Is there anything I need to do on my end except renaming the admin and pc folders? I'm new to this (not only to pc but having an online store as well), but thought maybe I need to having pc installed locally for development purposes.

Again... Thanks!

Posted By: Greg Dinger
Date Posted: 21-February-2009 at 6:30pm

A local installation is optional but I always develop live on the server. Your reseller should be able to assist you. Have you reported these problems to them>

-------------
GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: St_Pierce
Date Posted: 21-February-2009 at 6:43pm

Yeah, it does seem easier to develop live... I can do that. Concerning a reseller, I didn't use one, I bought directly from Early Impact.

Posted By: Greg Dinger
Date Posted: 21-February-2009 at 6:49pm

My point was that if you are hosting with Jolt, I'm sure they can get past the #3 issue if it is not configured correctly. That's certainly what I would be doing if I had performed the install.

-------------
GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: St_Pierce
Date Posted: 22-February-2009 at 10:37am

Hi Greg,

I understand what you are saying... thanks!

While doing some testing (Control Panel >Home>View Home Page) I see that the page hangs while downloading data... what I see in the status bar is...

"(1 item remaining) Downloading data http://ipaddress/store/pc/images/highslide/zoomin/cur..."

Could it be something related to highslide?

Posted By: Greg Dinger
Date Posted: 22-February-2009 at 10:44am

I need to narrow down a question that your comments have raised. Is this installed on your local workstation or server, or is this at your host? I'd like to have the context of where you are seeing all of these issues please.

-------------
GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: St_Pierce
Date Posted: 22-February-2009 at 11:02am

I don't have Product Cart installed locally... This is on the hosting site where I guess EI did the setup and Installation. The store is underconstruction as I am getting familiar with Product Cart but I do have some test products in there. Domain is http://www.streetpiercing.com - streetpiercing.com Let me know if you need any additional information... Thanks again!

Posted By: Greg Dinger
Date Posted: 22-February-2009 at 11:20am

Please re-generate the category navigation in your store.

http://streetpiercing.com/store/pc/home.asp - http://streetpiercing.com/store/pc/home.asp comes up but when one inspects the category navigation, they are pointing to the IP which has been assigned to your site. That may not solve anything but at least the store will continue to operate within your domain instead of switching to the IP.

Once that has been done, if problems prevail, please submit a support ticket to EI. I am concerned about your assertion that scStoreURL is blank. That needs to be resolved if true, and possibly needs to be edited. EI support will know what to do.

-------------
GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: JoltDigital
Date Posted: 23-February-2009 at 7:27pm

Hello, if you send an email to mailto:support@joltdigital.com - support@joltdigital.com or hit us up on our live chat we will be happy to help you resolve any issue.

Thank you and have a nice day.

-------------
http://www.joltdigital.com/host_pc.asp - JoltDigital Inc.
1-888-785-5658
Premium ProductCart Hosting

Posted By: loracady
Date Posted: 05-May-2009 at 3:53pm

Hi- This exact same thing keeps happening to me on IE7 as well.

While clicking on products on my website: "the page hangs while downloading data... what I see in the status bar is...

'(1 item remaining) Downloading data http://ipaddress/store/pc/images/highslide/zoomin/cur... - http://ipaddress/store/pc/images/highslide/zoomin/cur...' "

Did you ever find out what the problem was?

-------------
www.TheSleepShop.com

Posted By: Hamish
Date Posted: 05-May-2009 at 4:07pm

Hi loracady,
Is this on a live store or a local test site? On a live store it should not be using the ipaddress in the URL and it's fairly easy to do the same.

-------------
Editing ProductCart Code?

See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code

Posted By: loracady
Date Posted: 05-May-2009 at 4:19pm

Hi Hamish-

This is on a live store. Sorry, I just used the original quote from St. Pierce's post. On my status bar, when IE 7crashes, it says:

(1 item remaining) Downloading data http://www.thesleepshop.com/store/pc/images/highslide/zoomin/cur... - http://www.thesleepshop.com/store/pc/images/highslide/zoomin/cur...

Sometimes when it crashes, there is nothing in the status bar.

-------------
www.TheSleepShop.com

Posted By: Hamish
Date Posted: 05-May-2009 at 4:28pm

Hi,
It seems fine when I browse around the store with IE7. Is there a particular URL that is causing problems?

-------------
Editing ProductCart Code?

See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code

Posted By: loracady
Date Posted: 05-May-2009 at 4:32pm

No, it happens randomly. I uninstalled IE7 and then I reinstalled it, hoping maybe there was a corrupt file on my pc.

-------------
www.TheSleepShop.com

Posted By: loracady
Date Posted: 14-May-2009 at 2:57pm

Has anyone else had this problem? I was just trying to take an order for a customer and IE 7 froze up like it always does. None of my customers have been complaining about IE 7 crashing on them, but I am worried that it might. I found something about this online, but I don't know how to make sense of it or if it even applies to my situation: http://highslide.com/forum/viewtopic.php?f=1&t=3611&p=17027 - http://highslide.com/forum/viewtopic.php?f=1&t=3611&p=17027 .

-------------
www.TheSleepShop.com

Posted By: St_Pierce
Date Posted: 15-May-2009 at 8:43am

Hi loracady,

Sorry to hear you are having problems, that was a frustrating on for me since it would only happen in the Control Panel or while "clicking around" in my store - nowhere else!

Jolt was checking things on their end and I was checking thing on my end. But the problem seemed to have stopped after I "reset" IE7. Here is the microsoft support link concerning this... http://support.microsoft.com/kb/923737 - http://support.microsoft.com/kb/923737

I haven't had the problem since... The only thing that is puzzling to me is that you said you did a reinstall of IE7 which I think would have reset everything in the process. Anyway, I hope this helps you.

Good luck,

St_Pierce

Posted By: loracady
Date Posted: 16-May-2009 at 2:31pm

Hi St. Pierce- Thanks for your help. The reinstall of IE7 did not work, but the reset that you suggested seems to have fixed the problem. I've been working on it all day, and I haven't had any issues so far.

I appreciate it!!

-------------
www.TheSleepShop.com