ACH Direct and Productcart CC problems
Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Getting Started
Forum Description: Installing, activating, and getting started with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=2527
Printed Date: 18-April-2024 at 5:09pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: ACH Direct and Productcart CC problems
Posted By: 313-313
Subject: ACH Direct and Productcart CC problems
Date Posted: 03-March-2009 at 11:31pm
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Hi I am currently signed up with ACH direct. They are my credit processors. My account is active with them for about more than a month. I am scheduled to go live with my store in about a week. I was doing a transaction this afternoon and just realized that the credit card portion of the transaction does not work. After entering the credit card info I hit the process button and nothing happens, except the screen clears all the input fileds of the cc form. Neither there is any message on the page giving any reason, such as declined card etc etc... Am just worried about this deal. feedback and suggestions are always appreciated. Any ACH direct users on the forum? thank |
Replies:
Posted By: intour
Date Posted: 04-March-2009 at 8:34am
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This sounds like an IP address issue.
Often the test store is on a different IP address or in a subdomain so the payment processor cannot find the correct URL to work from.
Where is your test shop set up and where is ACH pointing to?
Also are you using an SSL? - this can cause problems with payment processors if not set up correctly.
Nigel
------------- http://www.innerview.co.uk - Innerview Productcart Platinum Reseller Web Design/Hosting/Virtual Tours |
Posted By: 313-313
Date Posted: 04-March-2009 at 8:58am
This is a live store and as there is not any traffic I chose to customize it while it is live. I am hosted with joltdigital and havn't heard anything from their email stating any test store IP.
 my webstore address is www.meritosecurity.com/store/pc thank you |
intour wrote:Posted By: intour
Date Posted: 04-March-2009 at 10:12am
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In 'settings' have you added you ssl address in the appropriate box?
Nigel ------------- http://www.innerview.co.uk - Innerview Productcart Platinum Reseller Web Design/Hosting/Virtual Tours |
Posted By: 313-313
Date Posted: 05-March-2009 at 11:26pm
 here is the screen shot of the configuration screen for ssl. See if it is setup right.  |
Posted By: intour
Date Posted: 06-March-2009 at 2:24am
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From your screenshot it appears you have not checked the box that says 'this store uses ssl'
If you have a valid ssl certificate then you will need to check this box.
Nigel ------------- http://www.innerview.co.uk - Innerview Productcart Platinum Reseller Web Design/Hosting/Virtual Tours |
Posted By: JoltDigital
Date Posted: 06-March-2009 at 6:48am
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If you are still having an issue please contact us at mailto:support@joltdigital.com - support@joltdigital.com or by accessing the live chat buttom on our website. ------------- http://www.joltdigital.com/host_pc.asp - JoltDigital Inc. 1-888-785-5658 Premium ProductCart Hosting |
Posted By: 313-313
Date Posted: 06-March-2009 at 9:44am
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I will check mark the box and run a credit card to see if it works.I did open a support ticket about two days ago. I haven't heard from tech since yesterday morning . I have also send the above screen shot to tt. thanks |
Posted By: JoltDigital
Date Posted: 06-March-2009 at 12:21pm
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In your ticket you asked two questions. One was to check the ssl cert on the domain. That was done and found to be ok. Your other question was not clear and we asked for further details so as to understand what you were asking. There were no attachments on the trouble ticket. ------------- http://www.joltdigital.com/host_pc.asp - JoltDigital Inc. 1-888-785-5658 Premium ProductCart Hosting |
Posted By: 313-313
Date Posted: 06-March-2009 at 2:43pm
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let me get you email and I will forward the emails that I sent to tt thankyou |
Posted By: 313-313
Date Posted: 09-March-2009 at 11:08am
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Apparently a com component was not installed on the server and JDigital did that pretty quickly. After clicking on the process order, a new page opens up with the following error "Error : There was a problem completing your order. We
apologize for the
inconvenience. Please contact customer support to review your order." I
checked my virtual terminal and there are no transactions that have
been recorded. There seems to be a problem at the server or with PCart. |
Posted By: ACHDirectSupport
Date Posted: 24-March-2009 at 4:27pm
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After your most recent post, our logs reflect several successful credit card transactions were processed. Details of these transactions may be viewed by first navigating to https://www.paymentsgateway.net - https://www.paymentsgateway.net and then clicking "Merchant Login". Please advise if this is still an open issue and we can investigate further.
|
Posted By: 313-313
Date Posted: 24-March-2009 at 10:27pm
| It is finally working after few phone calls and some lost orders. |