I'm doing some testing, getting familiar with all the features of PC and I'm having a problem getting the email to work.  I entered a test order and when I process the order with "send email" checked I don't get the email to my customer account.  My e-mail settings in the control panel are...

 

Component = CDONTS

SMTP Server = localhost

From email = a valid domain email address

 

When I use the "Test your Setting" link I get the email to my domain address, but it seems like everything else like "forgot account password" or "order status changes" doesn't go out to my test customer email address. 

 

Any help would be greatly appreciated,

Thanks!

 

When you test the email functions it is always a good idea to test to an external email address like a gmail,yahoo, or msn address.  Basically any address that is not attached to your domain name.

 

Since the available email components are installed on your hosting server I have seen quite often that Store owners will test to their own email address (which is of the same URL as the store or "in-network") and it works fine ... but, that is not an indication of whether it will work for off-network addressees (like a customers would be).

 

If you are using the current version of ProductCart you can change the destination email in the Test Email Pop-up window.

 

Also I would not recommend using CDONTS as this is no longer supported by Microsoft (deprecated since IIS5 or pre-'windows server 2000').  Many hosting providers do not support or even include it on their servers.  If you want a generic email handler that will work on all windows server hosting choose the CDOSYS (CDOSYS is the new improved interface for SMTP mail and carries much less overhead).

 

Good Luck

I switched to component  CDOSYS.  Sorry I didn't specify this in my original post but I do have a "test customer" with a yahoo email account.  I eventually received those emails about an hour or two later.  So after some more testing, here is what I have figured out...

 

If I pretend I am a customer and use the "forgot password" or place a test order within my store (and wait for the "order received" email), I will get the respective email to my test customers account (yahoo) in anywhere between 20 to 90 minutes later.

 

I do receive the "new order" email to my stores domain almost immediately.  Also, If I send an email from the "test customer" yahoo account to my stores domain email,  which is setup with an auto-reply, I get that reply (to my test customers email) very quickly as well.

 

I contacted my hosting company and they said that localhost can be used as SMTP server.

It just seems as though emails to customers from within Product Cart are taking a long time to be received.  Are there any other setting that I may be overlooking?

 

Thanks again!

 

Thanks for the reply...  When you say look at the email header are you refering to the time-stamp?  If so, they have the time when they were actually created not delivery time.

 

I can send an email to the target email address (yahoo) from itself and from msn and receive it within a few seconds.

I can send an emai from the target email address to my domain email address and get a response within seconds since it uses an auto-responder.

 

I placed another test order with an msn test account and have not received the "order received" email yet... it's been over an hour.  Also I NEVER received a "forgot password" email that I submitted at 10:30 last night from a yahoo test account.

 

Is there any way for me to see email traffic within PC control panel?  I don't think so.

 

I have my hosting company looking at some things but they say they are not experiencing any problems, and that yahoo was experiencing delay, but it's the same thing when I test with msn. 

 

Currently setup as...

Component = CDOSYS

SMTP server = localhost

Store Manager email = mailto:admin@mydomain.com - admin@mydomain.com  

From email = mailto:sales@mydomain.com - sales@mydomain.com

 

Thanks again.

 

One other thing that I tested... I used the PC Demo store and received my email immediately.  Also, looked at the PC demo control panel and we seem to be setup the same.