Customizing ProductCart - order status, please enter a value

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order status, please enter a value

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Customizing ProductCart
Forum Description: Exchange messages with other users that are customizing ProductCart.
URL: https://forum.productcart.com/forum_posts.asp?TID=2729
Printed Date: 26-July-2025 at 8:34am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: order status, please enter a value

Posted By: JWL
Subject: order status, please enter a value
Date Posted: 11-May-2009 at 9:28pm

I'm trying to cancel an order, but when I click the cancel order button, a popup says enter a value, I've never seen this before - is this a problem with my hosting maybe?

Replies:

Posted By: JWL
Date Posted: 12-May-2009 at 11:32am

can someone help with this, it's causing problems.

Posted By: Hamish
Date Posted: 12-May-2009 at 11:46am

Hi, Please raise a support ticket with details of the order that is causing the problem.

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Editing ProductCart Code?

See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code

Posted By: JWL
Date Posted: 13-May-2009 at 3:31am

If anyone else has this problem it's caused by an error of sorts on Paypal checkout - the customer didn't input a telephone number, and that's why I got this message when trying to change the order status. You can avoid this by making this change to your Paypal settings:

- Log in to your PayPal account
- Navigate to your PayPal settings by selecting "Edit Profile"
- Next, click "Website Payment Preferences"
- Now make the phone number mandatory so that customer does not forget to enter something
- The phone number will now be filled in your ProductCart control panel for every order