We’ve gotten conflict manager installed finally and I have run through a few of our client’s scenarios in the configuration.

I have come to realize that our client’s two primary scenarios are not supported by the Conflict manger.  These scenarios are:

1.       When nothing is selected in group A, customer CANNOT select Group B.

2.       When nothing is selected in group B, customer CANNOT enter Custom Field C

I realize that issue 1 can be worked around by creating an Item in group A called “None”

However, issue 2 is not so easily addressed since BTO doesn’t support Custom Fields on BTO items. (that in and of itself is a major frustration)

Please refer to http://test.bestfriendservices.com/sunriseidcart/PC/configurePrd.asp?idProduct=755 - http://test.bestfriendservices.com/sunriseidcart/PC/configurePrd.asp?idProduct=755 for an example of the scenario. NOTE: The referenced site does not have CM installed yet, I’ve only installed it on my Dev site which is only on our internal corporate network, but is otherwise identical to the referenced site.  If need be, a GotoMeeting can be used to give direct access to the version of the site with CM installed.

In the above product, a Name plate should not be able to be selected if they do not select a base.  If a Name Plate is not selected, then the “Text to Engrave” should not be available since it is actually being engraved on the plate.

What would be the best way to proceed on this?  Has anyone come across this before, and have theycome up with a solution yet?

Thank you,