Using ProductCart - Replying to customer questions

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Replying to customer questions

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=2798
Printed Date: 12-September-2025 at 6:41am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Replying to customer questions

Posted By: cs
Subject: Replying to customer questions
Date Posted: 13-June-2009 at 6:17pm

When receiving a new order, some have and "i" beside them, apparently indicating a message from the customer. How do I reply to that question?

Replies:

Posted By: Hamish
Date Posted: 14-June-2009 at 12:40pm

Hi, The "I" against orders indicates a comment from a customer, which may or may not be a question. Really the helpdesk is designed to be the route for them to ask questions as after the order has been placed it's a little late for most questions. At the moment, you would need to find the customer record tovia "customer" to find a "mailto" link, but if you click on the customers name it will take you to the customer record where the email address is shown.

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