Using ProductCart - Providing Customers with Tracking Info?

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Providing Customers with Tracking Info?

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=2938
Printed Date: 27-February-2025 at 11:16pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Providing Customers with Tracking Info?

Posted By: e4h
Subject: Providing Customers with Tracking Info?
Date Posted: 07-August-2009 at 12:50pm

My store is set up for wholesale customers only.

While we may have only a hundred customers, each ships to multiple different addresses.
My email notifications are working perfectly, but are a bit "lacking" in the information they provide.

Here is feedback from a customer of mine:
"The only drawback I see now (which is minor) is that when I receive the tracking number notification, it does not state the person’s name which means I have to log-in in your website to know to which order belongs the tracking number provided. If we have several orders placed during the day, this makes it a bit inconvenient. This situation does not happen with [the old system] which I get the tracking number and the person and his/her address where the order is being shipped to."

Has anyone found a way to include the SHIP TO address in the e-mails?

Replies:

Posted By: Hamish
Date Posted: 07-August-2009 at 2:09pm

Hi,
Yes, but after a very quick look it will take some custom coding. I believe there are several routes to generate the "shipped" email so which files will need some custom coding will need further investigation. If you have ASP skills then start by examining processOrder.asp, if not then I suggest contacting a ProductCart developer. There are several active on the forum who may either post here or send a PM, or take a look at this list : http://www.earlyimpact.com/partners-dev.asp - http://www.earlyimpact.com/partners-dev.asp

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Editing ProductCart Code?

See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code

Posted By: Guests
Date Posted: 07-August-2009 at 11:40pm

Hi e4h,

Should be a very simple customization. Let me know if you'd like us to help you with it.