Using ProductCart - Upgraded to 3.51a, error preventing checkout!

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Upgraded to 3.51a, error preventing checkout!

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=2939
Printed Date: 28-February-2025 at 4:50am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Upgraded to 3.51a, error preventing checkout!

Posted By: TrekLightGear
Subject: Upgraded to 3.51a, error preventing checkout!
Date Posted: 07-August-2009 at 3:52pm

I upgraded from 3.11a to 3.51a last night. Now when I try to place a test order or a customer tries to order I'm getting an Error 13 with the following description in the log:

Customer Reference Number: 586216546-203113

Date/Time: 8/7/2009

Session ID: 586216546

Error Number: 13

Source: Microsoft VBScript runtime error

Description: Type mismatch

query=SELECT pcprod_HideBTOPrice,pcprod_QtyValidate,pcprod_MinimumQty FROM products WHERE idproduct=15

Request Method: GET

Server Port: 80

HTTPS: off

Local Address: 66.96.90.124

Host Address: 69.225.245.156

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.0.30618; .NET CLR 3.5.30729)

URL: /catalog/pc/OrderVerify.asp

HTTP Headers: www.treklightgear.com, en-us

The error comes right after the shipping options screen, I choose the shipping option and click Continue and hit an error screen. Any quick help would be greatly appreciated, customers are unable to order at the moment!

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Seth Haber

Replies:

Posted By: Hamish
Date Posted: 07-August-2009 at 4:03pm

Hi Seth,
Check all the files uploaded successfully and that the DB update ran OK (most likely causes). If, after that, your still stuck please raise a support ticket - we would need FTP access if you do so, so include the details on the ticket.

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Editing ProductCart Code?

See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code

Posted By: TrekLightGear
Date Posted: 07-August-2009 at 4:12pm

The database update and the files uploads went through successfully as far as I can tell. I'm doing a double check on file comparisons now. I already submitted the ticket so please contact me so I can provide FTP details.

Thanks Hamish!

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Seth Haber

Posted By: intour
Date Posted: 14-August-2009 at 7:45am

Hi Seth,

Check that your version number was updated correctly in includes/settings.asp

I recall a similar issue after a couple of upgrades and that was the problem.

Nigel

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