Using ProductCart - Multiple fraudulent sales order attempts

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Multiple fraudulent sales order attempts

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=2966
Printed Date: 28-February-2025 at 5:09am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Multiple fraudulent sales order attempts

Posted By: john123
Subject: Multiple fraudulent sales order attempts
Date Posted: 20-August-2009 at 8:26pm

Hi,

On occasion I get orders where someone is repeatedly putting through a credit card and it is a fraudulent purchase. I know this because my gateway/financial institution sends me an email when an order is declined. I get about repeated declined emails in my inbox and sometimes more for the same customer name and order#. They are probably trying to guess the correct credit card numbers or something like that. The email and phone number are never valid.

This just happened again today. When I received the first 3 declined email notifications, I went into the customer account and selected the check boxes to "lock" and "suspend" the account. I notice that even after I did this, the person was still able to continue attempting credit card purchases as if the account was not locked or suspended. I got a total of 12 declined notifications.

Do these 2 check boxes (Lock and Suspend), not work right away? I want to stop the person instantly from continuing to go any further and kick them out of the cart.

How can I do this?

John