Customizing ProductCart - Error Number: 9

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Error Number: 9

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Customizing ProductCart
Forum Description: Exchange messages with other users that are customizing ProductCart.
URL: https://forum.productcart.com/forum_posts.asp?TID=3017
Printed Date: 23-July-2025 at 3:05am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Error Number: 9

Posted By: teeheiman
Subject: Error Number: 9
Date Posted: 08-September-2009 at 7:43pm

I keep having customers recieve this error:

Customer Reference Number: 712646645-12924

Date/Time: 9/8/2009

Session ID: 712646645

Error Number: 9

Source: Microsoft VBScript runtime error

Description: Subscript out of range

query=SELECT idshipservice FROM shipService WHERE serviceDescription like '%%'

Request Method: GET

Server Port: 80

HTTPS: off

Local Address: 72.167.143.138

Host Address: 66.32.115.214

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6; Media Center PC 3.0; .NET CLR 1.0.3705; .NET CLR 1.1.4322)

URL: /OrderVerify.asp

HTTP Headers: www.sensualdirect.com, en-us

Any Ideas? Thanks

Replies:

Posted By: highgravity
Date Posted: 01-November-2009 at 5:31pm

I'm getting the same with my customers. VERY FRUSTRATING.

Posted By: ProductCart
Date Posted: 01-November-2009 at 5:39pm

Please submit a support ticket so that we can obtain more information on the version of ProductCart used on the store, add-on's used, etc. and investigate the matter.

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The ProductCart Team

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