Using ProductCart - Help! Discounts being calculated incorrectly

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Help! Discounts being calculated incorrectly

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=3045
Printed Date: 28-September-2024 at 11:25pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Help! Discounts being calculated incorrectly

Posted By: TrekLightGear
Subject: Help! Discounts being calculated incorrectly
Date Posted: 17-September-2009 at 12:58pm

I just received a report from a good samaritan customer saying that the 10% off coupon he used gave him more than a 10% discount. I looked at the order and confirmed it, double checked the coupon to make sure it was set at 10% and then went back through several recent orders and found that it's been happening for some time! The discount is only being calculated incorrectly when dealing with a discounted product bundle. Here's an example where the customer used the 10% off code (no other coupon or promotion is being used) and a product bundle was involved:

ORDER DETAILS UNIT PRICE TOTAL
==============================

========================================
QTY 1
SKU doublehammock
PRODUCT Double Hammock
PRICE $69.95
OPTIONS Color: Camo

QTY 1
SKU TLGBUGFREE
PRODUCT Bug Free Hammock Shield
PRICE $50.00
Bundle Discounts -$10.00

QTY 1
SKU TLGV9TARP
PRODUCT The V9 Strong Tarp
PRICE $55.00

Subtotal: $164.95
Less Discounts Used: (-$23.49)
Taxes: $11.54
=====================
Total: $153.00

In this case, it's almost 15% off the total, but that's not a constant - on other ones where it's incorrect it was upwards of a 16% or more off the total.

This is obviously a big problem so any help would be appreciated. I can open a ticket if need be but figured I'd post here in case this had been encountered before. I can confirm that the coupon code is working just fine for all orders that don't involve the bundle. Thanks!

-------------
Seth Haber

Replies:

Posted By: Hamish
Date Posted: 17-September-2009 at 1:11pm

Hi,
Please raise a support ticket. We have had no other reports of this issue.

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Editing ProductCart Code?

See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code

Posted By: TrekLightGear
Date Posted: 17-September-2009 at 1:31pm

Thanks Hamish. I just tried to open a ticket but looks like the process has changed, I logged in and then got the message "We were not able to locate any ProductCart License Keys associated with your Customer Account. If you believe that you are receiving this message in error, please https://www.earlyimpact.com/eistore/productcart/pc/contact.asp - contact us ." I didn't realize I was going to run into a whole new problem trying to open a ticket! Must not be my lucky day. :) I sent an email in and I'm sure we'll get this resolved, thanks for the help as always...

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Seth Haber

Posted By: Hamish
Date Posted: 17-September-2009 at 2:52pm

Hi,
Yes, the update & support policy has changed. It was announced in our newsletters along with details as to the reasons behind the change.
http://www.earlyimpact.com/signup.asp - http://www.earlyimpact.com/signup.asp You can sign up for the newsletter here (highly recommended) and see prior newsletters.

http://www.earlyimpact.com/productcart/support/index.asp -

-------------
Editing ProductCart Code?

See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code