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CAPTCHA IMAGE NOT WORKING

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=3080
Printed Date: 26-July-2025 at 4:39pm
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Topic: CAPTCHA IMAGE NOT WORKING
Posted By: lakesmedical
Subject: CAPTCHA IMAGE NOT WORKING
Date Posted: 01-October-2009 at 5:54pm
States that XML Parser is installed on the server.  I read somewhere that FreeType needs to be enabled on server.  Is this needed as well as a XML Parser?
 
http://www.lakesmedicalequipment.com/store/pc/contact.asp - http://www.lakesmedicalequipment.com/store/pc/contact.asp  


Replies:
Posted By: Hamish
Date Posted: 01-October-2009 at 7:38pm
Hi,
  It's nothing to do with FreeType, I've not heard of that before. The usual cause is the XML Parser, or sometimes, I think, folder permissions. You can check the XML parser selected via your admin pages Help > Troubleshooting Utility, I V3 is available I recommend selecting that one. The folder permissions are covered in the WIKI (See the link at the top of the forum page). If neither resolve it please raise a support ticket.
  


-------------
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See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code


Posted By: lakesmedical
Date Posted: 01-October-2009 at 7:54pm
Both of the ideas you suggested have been completed. Still not working. Any more ideas will be tried if given. Thanks guys for the help.

Posted By: Guests
Date Posted: 02-October-2009 at 1:46pm
Here's a clue:
 
When I try to navigate directly to one of the captcha images ( http://www.lakesmedicalequipment.com/store/pc/img.asp?p=1&a=6&b=10/2/2009 - http://www.lakesmedicalequipment.com/store/pc/img.asp?p=1&a=6&b=10/2/2009 12:41:17 PM), an error message is returned:
 
<font face="Arial" size=2>
<p>msxml3.dll</font> <font face="Arial" size=2>error '80072efe'</font>
<p>
<font face="Arial" size=2>The connection with the server was terminated abnormally
</font>
<p>
<font face="Arial" size=2>/store/pc/img.asp</font><font face="Arial" size=2>, line 33</font>


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