Using ProductCart - Problem with version 4 upgrade

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Problem with version 4 upgrade

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=3169
Printed Date: 28-February-2025 at 8:16pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Problem with version 4 upgrade

Posted By: BrianRoden
Subject: Problem with version 4 upgrade
Date Posted: 02-November-2009 at 12:24pm

I upgraded our in-house test server to version 4 last week. Everything went smoothly. Today I updated our live site. Everything appeared to work fine, no errors. Database schema upgrade went OK. Turned on keyword-rich URLs (including proper IIS7 setting updates). Turned the store back on (I have double-check it twice in the control panel), but when I try to go to the site, it is displaying the store closed message still.

Replies:

Posted By: BrianRoden
Date Posted: 02-November-2009 at 12:47pm

Found the problem. New header.asp and footer.asp had not been uploaded to live server. I had modified them in the original folder on the in-house test web server, but the files I uploaded were in a version4 folder where I edited files that came in the update to sync customizations (CSS styles, languages.asp, etc.) . Since the header and footer files were not in the new file set, they weren't in the folder I used for uploading.

Posted By: BrianRoden
Date Posted: 02-November-2009 at 1:01pm

Now there's another problem.

Our store only sells digital download products (e-books in PDF format). So there is no shipping. But when I try to check out, I get a pop-up message:

No shipping rates were returned for your order. The shipping provider's server may be unavailable at this time. Please try again in a few minutes. If the problem persists please contact us so that we can look into the issue and complete your order.

and it won't let me finish placing the order.

I've double-checked the shipping settings. Shipping address is disabled (billing address=shipping address), and I checked the box to "Allow customers to complete order if no shipping rates are returned." Still can't complete checkout.

Posted By: JamesD
Date Posted: 10-November-2009 at 11:14am

Yes, I'm having the same issue with that "No shipping rates were returned..." message.

Posted By: JamesD
Date Posted: 10-November-2009 at 11:15am

BTW, this is on a fresh install of version 4.0.

Posted By: BrianRoden
Date Posted: 10-November-2009 at 11:17am

What's your server version? Things ran fine on our Win 2003 test server on our network, but the problem surfaced on the Win2008 production server at the hosting company.

Download the patch at http://wiki.earlyimpact.com/updates/v4_patch2 - http://wiki.earlyimpact.com/updates/v4_patch2 . They made some changes to fix my issue, and said they have incorporated it in this patched set of files.

Posted By: JamesD
Date Posted: 10-November-2009 at 11:36am

That did the trick, thanks!

I checked for updates previously, but did not realize that there were also these patches available too... Thanks!