Using ProductCart - Posting message to order problem.

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Posting message to order problem.

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=3190
Printed Date: 28-February-2025 at 6:01pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Posting message to order problem.

Posted By: highgravity
Subject: Posting message to order problem.
Date Posted: 08-November-2009 at 6:31pm

When posting a message to an order the order number isn't automatically associated with the message.

When we click on the Help Desk View/Post for an order and then click on New Message, the order that is associated with the message is always order #1004. Not a huge issue but getting our employees to remember they have to select the correct order that the message is referring to is a bit of a pain. They keep forgetting and the message gets associated with a test order that was created 5 years ago.

Any plans to fix this?

Desiree Knott
High Gravity Homebrewing & Winemaking Supplies
7164 S Memorial
Tulsa, OK 74133
(918) 461-2605
desiree@highgravitybrew.com
http://www.highgravitybrew.com

Replies:

Posted By: ProductCart
Date Posted: 08-November-2009 at 7:50pm

Yes, it's on our TO DO list and will be part of the next patch.

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