Using ProductCart - Browser Hanging when completing orders

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Browser Hanging when completing orders

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=3193
Printed Date: 28-February-2025 at 5:40pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Browser Hanging when completing orders

Posted By: highgravity
Subject: Browser Hanging when completing orders
Date Posted: 09-November-2009 at 4:03pm

Is anyone else having customer problems going to the order confirmation page when placing an order?

The customer gets to the payment information and clicks on Place Order but either receives an error page or it just hangs forever. The order order actually does come through. We see it in the Control Panel and the customer can go to their order history and it is there as well.

The customers all seem to be using Firefox and we do offline CC processing.

We are also seeing our browser hang frequently in the Control Panel with Firefox as well. The screen never refreshes after hitting the submit to update any process, such as creating a shipping label.

Cheers,
Desiree Knott

High Gravity Homebrewing & Winemaking Supplies
7164 S Memorial
Tulsa, OK 74133
(918) 461-2605
mailto:desiree@highgravitybrew.com - - desiree@highgravitybrew.com
http://www.highgravitybrew.com/ - - http://www.highgravitybrew.com

Replies:

Posted By: Hamish
Date Posted: 09-November-2009 at 4:14pm

Hi,
Please raise a support ticket so that we can properly investigate.

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