problem using PayFlow Pro
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Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=3305
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Topic: problem using PayFlow Pro
Posted By: gary
Subject: problem using PayFlow Pro
Date Posted: 22-December-2009 at 6:18pm
We are using ProductCart v3.51b with Payflow Pro.
For a small percentage of orders. In the invoice, Payment Method box, there is no Transaction ID, and no Authorization Code. The order is shown as paid (green flag) in the ProductCart control panel . However, there is not record of the transation in the paypal payflow account.
Does anyone have any idea what might be the problem. I think about 12 - 15% of the orders never get charged, but shows up in ProductCart as paid.
I did upgrade to Payflow SDK .net v4.31 last month, but I don't think that's the issue, because the problem existed before and after the upgrade.
Thanks!
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Replies:
Posted By: gary
Date Posted: 22-December-2009 at 6:23pm
BTW, I try it in the test mode several times and it worked fine. There is a Transaction ID, and Authorization Code.
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Posted By: katharina
Date Posted: 22-December-2009 at 6:38pm
We have similar things happening with regular paypal. Sometimes the customer pays and it does not shows as being paid in PC, and sometimes just like what you have. I would say it is less then a percent in our case, and we are not to concerned. We print all invoices, then we log into paypal, and make sure it is there. Then we stamp the orders as paid and they get shipped. We do the same with Virtual Merchant, and sometimes have double payments there from customers who simply double click. We fix it and mark the orders as being paid and ship them.
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Katharina
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www.GermanPlaza.com
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Posted By: gary
Date Posted: 23-December-2009 at 11:09am
Thanks for the response Katharina.
Does anyone else have experience troubleshoot PC, and Payflow. I don't see any error in the control panel->help->error information page.
I just talked to someone on the phone at paypal, they said they can't help me without a transaction id. Why would PC mark an order as paid, if it doesn't receive a transaction id back from payflow?
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Posted By: katharina
Date Posted: 23-December-2009 at 11:24am
Quite honest I don't think it is PC. I think it is a paypal latency for not reporting back to pc. At least when we have payments in paypal that are not reported in pc. This one will be very hard to track down by anybody without any error messages. As I've stated it happens very seldom, so we don't bother. It is also a good accounting practice to cross check both sides before shipping. You may want to raise the trouble ticket with EI. They are really good in finding errors and always provide fixes in a very short time. It may be a small issue caused by your provider's server, which they cannot foresee when coming out with their product. I had that once, and again they found and fixed it within a really short time period. It can be tricky when so many providers are involved.
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Katharina
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www.GermanPlaza.com
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Posted By: gary
Date Posted: 25-January-2010 at 4:36pm
Thank you Kathrina for sharing.
I've recently contacted Early Impact, and they have provided me with some update files. After the update, I noticed that in the Payflow transaction details, the client information changed from Type N, to Type Z.
The payflow tech explained to me that the change from Type N toType Z means PC is now communicating with Payflow using HTTPS instead of .NET, and that HTTPS is the preferred method of communicating to Payflow.
So far, we haven't had any problems again.
Just curious, what version of PC are you using?
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