Using ProductCart - UPS labels printing incorrect addresses

Print Page | Close Window

UPS labels printing incorrect addresses

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=3350
Printed Date: 23-November-2024 at 11:17pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: UPS labels printing incorrect addresses

Posted By: darinh
Subject: UPS labels printing incorrect addresses
Date Posted: 11-January-2010 at 8:23am

Has anyone else had an issue where when printing a UPS label incorrect customer address information is printed on the UPS label? I have had a couple of instances where the customer address information printed on the UPS is incorrect. The address information printed is for a completely different customer, it wasn't a difference that the billing address was used instead of the shipping address. I cannot seem to find any information on possible causes for the address information being incorrect.

-------------
darinh

Replies:

Posted By: cpgmar
Date Posted: 11-January-2010 at 2:16pm

Yes, this happened to us a couple of times and we did not catch it. Our order was shipped to the wrong person. We were never able to find out what happened but you should put in a ticket to support.

-------------
Cindy

The Tasteful Garden

www.tastefulgarden.com