Guest Checkout - merging accounts
Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=3375
Printed Date: 01-March-2025 at 3:52am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Guest Checkout - merging accounts
Posted By: oakcourt
Subject: Guest Checkout - merging accounts
Date Posted: 25-January-2010 at 10:09am
Does anyone have experience with Guest Checkout that they could share? I have a regular customer who forgot her password, and she's not receiving the e-mails sent through the cart with her password (not surprising since she's an AOL address - customers with Yahoo addresses seem to have that same problem!).
She placed an order yesterday using Guest Checkout, and said that she did not receive the promised e-mail with instructions on how to merge the two accounts (to consolidate the Rewards Points earned), either. I checked the Wiki, and the section on merging accounts and working with the guest accounts is not active. :(
Can we manually merge accounts on the customer's behalf? Seems to me that we used to be able to consolidate more than one account together (for example, if a customer had two accounts under different e-mail addresses). Or can someone post the instructions on how she can merge them herself so I can share them with her?
Thanks in advance!
Brenda Sievers
Oak Court Creations
.... a very happy ProductCart user!
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Replies:
Posted By: ProductCart
Date Posted: 25-January-2010 at 1:58pm
Hi Brenda,
Let's address the issues separately:
- Email Not Sent: if the store sends other emails successfully, then the e-mails are definitely being sent. They may not receive the customer because of AOL's SPAM filters, although we have never seen those emails being labeled as SPAM in our tests.
- Consolidating: they can consolidate their account even if they did not receive the e-mail alert to do so. They simply need to log in with their e-mail and Order Code, then use the link at the bottom of the page.
- Consolidating in the Control Panel: yes, you can consolidate accounts in the Control Panel, but you should first switch the "Guest" account to a "Registered" account. You can do so on the "Edit Customer" page. Once they are both "Registered" accounts, you can move all orders under one account.
We will double-check the WIKI and see why the documentation on this feature is not live. We certainly apologize for the inconvenience.
Best Regards,
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The ProductCart Team
Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software
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Posted By: oakcourt
Date Posted: 25-January-2010 at 3:20pm
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I just took care of merging the accounts for her - thank you for posting the instructions!
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