Payment Issue with Custom Shipping
Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Customizing ProductCart
Forum Description: Exchange messages with other users that are customizing ProductCart.
URL: https://forum.productcart.com/forum_posts.asp?TID=3456
Printed Date: 19-July-2025 at 4:21pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Payment Issue with Custom Shipping
Posted By: mikey234d
Subject: Payment Issue with Custom Shipping
Date Posted: 22-February-2010 at 11:20am
I'm having a problem with customers who choose one of my custom shipping options: Local Truck Delivery. For some reason, a customer can not go through with his/her purchase because there is no continue button to go through with payment. Instead there is a box on the bottom of the screen with the following message:
"You cannot checkout because the order amount has changed and free
shipping is not available with the new order amount. Please click on
the Back button above to recalculate shipping charges"
This message only pops up with this specific custom shipping option and not UPS or another custom shipping option. The only restriction on the "local delivery" custom shipping option is that a customer has to buy 150.00 worth of goods. However, I am still getting this message even when the item is twice as much.
My website is shopatdean.com. Any guidance or help would be greatly appreciated.
Thanks,
Mike
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Replies:
Posted By: Hamish
Date Posted: 22-February-2010 at 11:22am
Hi Mike,
This sounds like a good candidate for a support ticket.
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