Gift Certificate Error when checking out.
Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=3497
Printed Date: 03-July-2024 at 4:06pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Gift Certificate Error when checking out.
Posted By: sdittemore
Subject: Gift Certificate Error when checking out.
Date Posted: 09-March-2010 at 2:12pm
Hi,
I have my Merchant Account setup and running in Product cart 4.0sp3. Standard products (non Gift Certificates) are processed succesfully via our gateway. However I we are receiving an error when we try to process Gift Certificates.
I have process orders when they are placed checked and have tried setting payment status set at both "authorized" and "paid" but still get the error when we try to cehckout.
The Gift Cert orders ARE getting thru to out merchant as I can see them in the ePay interface.
Can anyone shed some light on this error for me? I've searched the forums and don't see anything related.
We are hosting the install on IIS6 on a SQL server internally. Error below
thank you!!
Steve
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* Error At 3/9/2010
1:04:00 PM
* CustomerRefID: XXXXXXXXXXXX
* Session ID: XXXXXXXXXXXXXXX
*
Error Number: 9
* Error Source: Microsoft VBScript runtime error
* Error
Description: Subscript out of range
* Last Query: SELECT
pcCField_ID,pcCField_Name,pcCField_FieldType,pcCField_Value,pcCField_Length,pcCField_Maximum,pcCField_Required,pcCField_PricingCategories,pcCField_ShowOnReg,pcCField_ShowOnCheckout,'''',pcCField_Description
FROM pcCustomerFields;
* RequestMethod: GET
* ServerPort: 443
* HTTPS:
on
* LocalAddr: 192.168.254.202
* HostAddress :10.150.1.19
* UserAgent:
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; GTB6.4; .NET CLR 1.1.4322;
.NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; MS-RTC LM 8;
.NET CLR 3.5.21022; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; MS-RTC EA
2)
* URL: /store/pc/gwReturn.asp
* FormData:
* HTTP Headers:
*****************************
HTTP_CACHE_CONTROL:no-cache
HTTP_CONNECTION:Keep-Alive
HTTP_ACCEPT:image/gif,
image/x-xbitmap, image/jpeg, image/pjpeg, application/xaml+xml,
application/vnd.ms-xpsdocument, application/x-ms-xbap,
application/x-ms-application, application/vnd.ms-excel,
application/vnd.ms-powerpoint, application/msword,
application/x-shockwave-flash, */*
HTTP_ACCEPT_ENCODING:gzip,
deflate
HTTP_ACCEPT_LANGUAGE:en-us
HTTP_COOKIE:__utma=214372547.2811713850984207000.1245943414.1266945262.1267118577.54;
__utmz=214372547.1265739287.47.13.utmcsr=comchannel.epd.org|utmccn=(referral)|utmcmd=referral|utmcct=/home.asp;
pcfront%5FvisitedPrds=%2A10%2A3%2A1%2A;
SavedCartGUID=FF79F9AB%2DE389%2D4EE9%2D9401%2D5758E2B57207;
ASPSESSIONIDQATDACRA=OFLBEKICMPNDKOHDCEAGDCND
HTTP_HOST:www.XXX.XXX
HTTP_REFERER:https://xxx.xxx.xxx/store/pc/gweMoney.asp
HTTP_USER_AGENT:Mozilla/4.0
(compatible; MSIE 7.0; Windows NT 5.1; GTB6.4; .NET CLR 1.1.4322; .NET CLR
2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; MS-RTC LM 8; .NET CLR
3.5.21022; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; MS-RTC EA
2)
HTTP_UA_CPU:x86
*****************************
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Replies:
Posted By: ProductCart
Date Posted: 09-March-2010 at 9:04pm
We are not aware of any issues with Gift Certificates.
If you are using a custom Gift Certificate code generator, make sure that the script is running properly. If you still believe that there might be an issue in ProductCart, please open a support ticket.
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The ProductCart Team
Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software
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Posted By: Pbutler504
Date Posted: 09-July-2014 at 10:32am
I'm getting the exact same error when trying to place a test order for a Gift Certificate. Did you ever figure out what was wrong?
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