Using ProductCart - Shopping cart empty when logging in account first

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Shopping cart empty when logging in account first

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=3534
Printed Date: 01-March-2025 at 9:13am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Shopping cart empty when logging in account first

Posted By: highgravity
Subject: Shopping cart empty when logging in account first
Date Posted: 21-March-2010 at 3:15pm

We are having a problem with our shopping cart showing as empty when our customer logs into their account before they start shopping.

When our customer clicks on My My Account link (http://www.highgravitybrew.com/ProductCart/pc/custpref.asp) It redirects to the following link so they can log in: https://www.highgravitybrew.com/productcart/pc/Checkout.asp?cmode=1

Once they log in the link changes to https://www.highgravitybrew.com/productcart/pc/CustPref.asp. From here when they start shopping it takes them to our home page which doesn't have the https prefix. They then start adding items to their shopping cart but then when they go to checkout, the shopping cart is empty.

Redirecting to the home page is opening a different session. I confirmed this because I have have a custom pricing category that doesn't show the price difference after logging in and browsing the store unless I use the https prefix.

All links are exactly the same except for the http vs https prefix. They are all using www.highgravitybrew.com. We are also using Keyword-rich URLs.

If a customer doesn't log in until they checkout the shopping cart is fine.

Has anyone else seen this before? It is driving me nuts.

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Desiree Knott

High Gravity Homebrewing & Winemaking Supplies

7142 S Memorial Dr.

Tulsa, OK 74133

(918) 461-2605

desiree@highgravitybrew.com

http://www.highgravitybrew.com

Replies:

Posted By: Greg Dinger
Date Posted: 21-March-2010 at 3:30pm

Are you by any chance on an IIS7 server? If so, please see this article which DID resolve such an issue with a client of mine this week:

http://wiki.earlyimpact.com/developers/timeout-issues?s%5b%5d=iis7#iis7 - http://wiki.earlyimpact.com/developers/timeout-issues?s[]=iis7#iis7

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GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: Hamish
Date Posted: 21-March-2010 at 3:32pm

Ah the joys of Go Daddy - or should that be Go Crazy :-)

Anyways, a dime to a dollar the problem is IIS7 “New ID On Secure Connection (keepSessionIdSecure)” http://wiki.earlyimpact.com/developers/timeout-issues#iis7 - http://wiki.earlyimpact.com/developers/timeout-issues#iis7
If, as I suspect from your SSL cert, you are hosted with GD then don't be put off if the first person you speak to on their support desk is unable or unwilling to help. Try again until someone says OK and sorts it out for you.

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Editing ProductCart Code?

See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code

Posted By: highgravity
Date Posted: 21-March-2010 at 4:24pm

Yay! Yes, that is exactly the issue that was going on. Thank goodness I have a dedicated server and didn't have to ask anyone at GoDaddy for help.

It is fixed now.

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Desiree Knott

High Gravity Homebrewing & Winemaking Supplies

7142 S Memorial Dr.

Tulsa, OK 74133

(918) 461-2605

desiree@highgravitybrew.com

http://www.highgravitybrew.com