Categories
Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Getting Started
Forum Description: Installing, activating, and getting started with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=3556
Printed Date: 04-November-2025 at 3:22am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Categories
Posted By: ACTMARK
Subject: Categories
Date Posted: 26-March-2010 at 1:30am
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We recently started populating our product database but we seem to be having problems matching the categories in the import file to the categories that are already in the database. For instance, we have the parent category on the database as accessories and the sub-cateogory is candles. When we do the import, we have candles under the category name and we leave the parent category blank. When we import the category, PC will automatically create a new category call candles but put it under the root directory. According to the manual, I don't have to have the parent categoy in the CSV import file unless there are more than 1 category with the identical name. Can anyone help me troubleshoot this? I'm using version 4.
Thank you.
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Replies:
Posted By: ProductCart
Date Posted: 26-March-2010 at 3:39am
The system is not supposed to behave that way.
Please open a support ticket so that we can obtain more information on your Control Panel and perform some tests using exactly the spreadsheet that you are using for import.
The forum is not a good place for this kind of troubleshooting as you absolutely should not share confidential information about your ProductCart Control Panel here.
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