Using ProductCart - Guests vs Customers CP

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Guests vs Customers CP

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=3640
Printed Date: 02-March-2025 at 4:34pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Guests vs Customers CP

Posted By: joshs
Subject: Guests vs Customers CP
Date Posted: 20-April-2010 at 4:12pm

Typically when looking up a customer (on the control panel) I can place an order through the "place an order" link.

I have noticed though that the "place an order" link is removed on guest accounts.

Is this typical? Can I edit to it to allow "place an order" for these guests?

I assume this was done for a reason so I should ask why before changing stuff around.

Thanks
Josh

Replies:

Posted By: Hamish
Date Posted: 20-April-2010 at 5:48pm

Hi Josh,
Accounts placed by a Guest do not have a password associated with them, so the "Place an Order" feature cannot work as it does an "auto-login" without revealing the password - but it still needs to be there. To place an order on behalf of someone who has ordered as a guest you can either convert them to a registered customer by adding a password to their account, or go to the store-front and place an order without being logged in and then going through the guest checkout again. Of course the latter route would need the address details keying in again - so I don't recommend it. If they are a returning customer I think they would most likely be OK with becoming a registered customer.

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