Dropped Carts & Incompletes
Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=3676
Printed Date: 02-March-2025 at 4:55pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Dropped Carts & Incompletes
Posted By: joshs
Subject: Dropped Carts & Incompletes
Date Posted: 04-May-2010 at 12:18am
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Over the last few days our incomplete orders have increased. Most of the incomplete order customers have reported that the items aren't making it to the check out. So people are adding to cart but when getting to the checkout their cart is empty.
Any ideas what would cause this? |
Replies:
Posted By: Guests
Date Posted: 04-May-2010 at 12:36am
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Hi Josh,
Could you post a link? Fist suspect would be session state when moving from http to https. Really need to have a peek at it though before venturing "wild ass guesses". |
Posted By: joshs
Date Posted: 04-May-2010 at 1:40am
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Sean you must be tired.
www.hkparts.net |
Posted By: Guests
Date Posted: 04-May-2010 at 1:59am
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Yeah, rough Monday . . . as they tend to be.
I'm sorry, though, I didn't have your forum moniker matched up with the Josh & HK Parts 
You've done some really nice work with this site -- kudos! I've tested on a couple different machines on different browser types and returning user vs. guest, and so far I can't find a hint of a problem. Can you get any more detail from this customers? Are you ever able to reproduce this? Maybe the most interesting thing to learn would be at exactly what point do they find their cart is lost when they start through checkout. Could maybe find a clue there. |
Posted By: Hamish
Date Posted: 04-May-2010 at 2:39am
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Hi Josh, It's very likely they are viewing the site using http://hkparts.net and when it switches to the https://www.hkparts.net page that starts a separate session. As far as the server is concerned the www and the non-www versions are separate sites, You need to ensure that customres are redirected to the www version. See : http://wiki.earlyimpact.com/developers/timeout-issues#use_of_different_domain_names - http://wiki.earlyimpact.com/developers/timeout-issues#use_of_different_domain_names ------------- Editing ProductCart Code? See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code |
Posted By: Guests
Date Posted: 04-May-2010 at 2:59am
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Hi Josh,
Hamish has nailed it if they are losing their cart between hitting the add to cart button and getting to the cart summary page (viewcart.asp). If I remember correctly, you guys have a VPS or a dedi, right? If that's the case you can use ISAPI_Rewrite to make sure all pages on your site always show up with www. with a few simple conditions and rules. There are also ways to handle this less elegantly via ASP. What's more, as your site does resolve with and without www., this is not ideal for SEO. |
Posted By: joshs
Date Posted: 04-May-2010 at 3:12pm
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Ah yes. It was set up like that originally. Now it is not.
I changed it so now it correctly resolves to the www. account. One other thing. Occasionally when a customer goes to "quick add" a product the customer gets hit an error message #204: "The quantity of x product that you are trying to order is greater than the quantity that we currently have in stock." |