Customizing ProductCart - No shipping rates???

Print Page | Close Window

No shipping rates???

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Customizing ProductCart
Forum Description: Exchange messages with other users that are customizing ProductCart.
URL: https://forum.productcart.com/forum_posts.asp?TID=3699
Printed Date: 14-July-2025 at 5:39pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: No shipping rates???

Posted By: kclark1515
Subject: No shipping rates???
Date Posted: 11-May-2010 at 8:19am

I am trying to test my cart...I believe I have all of my shipping set up correctly - USPS account, etc. But, I'm getting this message when I try to check out:

No shipping rates were returned for your order. The shipping provider's server may be unavailable at this time. Please try again in a few minutes. If the problem persists, please contact the store administrator.

Any ideas???

https://www.toastheads.com/store/pc/viewcategories.asp - https://www.toastheads.com/store/pc/viewcategories.asp

Replies:

Posted By: Greg Dinger
Date Posted: 11-May-2010 at 10:42am

You have to get USPS to move your account to production. Best to call and discuss with them - seems to go faster than e-mail.

-------------
GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: JamesD
Date Posted: 29-November-2010 at 3:15pm

My site is not pulling in the USPS rates either. I just have the bare-bones ProductCart 4.1 installed, with very little modification (only to some graphics, no code). Plugged in the web tools user id, called USPS several times to make sure the account is in production -- they say it should be working. Removed/re-added the shipping settings, still nothing. I'm at my wits end with this!

Any ideas would be welcome!

Thanks,

Jim

Posted By: ProductCart
Date Posted: 29-November-2010 at 5:48pm

Based on past experience, it's likely a case of your USPS account not REALLY being placed in Production mode. There are have been several other customers that were told that their account was 'live', only to find out later that is wasn't. Still, here are some other possibilities to check on:

http://wiki.earlyimpact.com/productcart/shipping-no_shipping_rates_returned - http://wiki.earlyimpact.com/productcart/shipping-no_shipping_rates_returned

-------------
The ProductCart Team

Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software

Posted By: Brett
Date Posted: 29-November-2010 at 6:02pm

Make sure to enter correct product weights on all of your products. USPS won't be able to return shipping rates without them.

Posted By: JamesD
Date Posted: 30-November-2010 at 5:39pm

Brett,

I made sure that weights were added, but still no luck.

Thanks