Using ProductCart - Bounce when customer sending form (gmail only)

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Bounce when customer sending form (gmail only)

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=3724
Printed Date: 08-May-2024 at 3:45am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Bounce when customer sending form (gmail only)

Posted By: dreamhonda
Subject: Bounce when customer sending form (gmail only)
Date Posted: 19-May-2010 at 4:58pm

We are using ProductCart v3.1a PPD. When filling out a Contact Us form on the website, if a customer inputs their address as a gmail address (@gmail.com), we never get the form contents and they get a bounced message as follows:

From: <postmaster@p3swh304.gdhosting.gdg>
Date: Tue, May 18, 2010 at 11:50 AM
Subject: Delivery Status Notification (Failure)
To: mailto:actualemailaddress@gmail.com - actualemailaddress@gmail.com

This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed.

mailto:info@actualcompanyname.com - info@actualcompanyname.com

Final-Recipient: mailto:info@actualcompanyname.com - rfc822;info@actualcompanyname.com
Action: failed
Status: 5.5.0
Diagnostic-Code: smtp;553 sorry, your mail was administratively denied. (#5.7.1)

Is there some sort of validation or verification process within Product Cart when this is sent? Since this is a web based form, the form is essentially being sent from the web to the website's email address. What difference would it make as to what email address the customer inputs in that field? I could see a spam filter on the mail server side intercepting this if this was coming directly from an email address, but since it is web based, I'm confused. All other email addresses inputted in that field seem to work fine. Any ideas?