Hi Everyone,

I am recently working on a add-on from where admin can order on behalf of customer quickly on phone.

Focus of all functionality is more on the ability to add products quickly to cart and quickly checkout.

I forgot to mention, I have almost completed the script, and working on GUI, I should have it ready in 1-2 days.

Any suggestions for features?

Regards,
Sawan

Hi,

Sorry guys for a long break. Here is an update to the mod.

This is what i expect will happen:

1. potential Customer calls
2. admin asks for a product to order, and search for it (frame 1)
3. result is showed on right side (frame 2)
4. quantity box can be filled and click on add to cart
5. the page on top (frame 3) will be refreshed with the added items in cart
6. When you click on checkout button on top frame, the usual checkout process begins and can be talked over phone to place an order
7. anytime in between checkout, if a new product needs to be added, Frame 1 and Frame 2 will still remain to provide this facility.

This can be used in call centers to place orders.

Suggestions anyone?

Looks really good! A couple notes...

1. You'll need to be careful what step of the checkout your in if you try to add more products to the cart. If you're at or beyond shipping, you would need to jump back to that step to have correct shipping calculated.

2. If the more details button in Frame 2 is pressed, would the product display in that frame? (Its pretty small). If it opens in a new window you'll need to be careful about the user clicking Add To Cart from the new window.

3. Is there a header or footer that allows a user to navigate to other sections of the control panel?

netprofits wrote: Looks really good! A couple notes... 1. You'll need to be careful what step of the checkout your in if you try to add more products to the cart. If you're at or beyond shipping, you would need to jump back to that step to have correct shipping calculated.

Thanks. Actually when someone adds product to cart when the checkout process is at shipping, he will be pulled back to the cart page and then proceed. The customer would be logged in by that time so no need to enter those details again.

netprofits wrote: 2. If the more details button in Frame 2 is pressed, would the product display in that frame? (Its pretty small). If it opens in a new window you'll need to be careful about the user clicking Add To Cart from the new window.

It will open in new window

netprofits wrote: 3. Is there a header or footer that allows a user to navigate to other sections of the control panel?

Header and footer can be given, but it would take a lot of space, so i am planning this to take up the full screen for easy of use.

Regards,
Sawan

Do you think this can be helpful?

Its looks like it would be helpful to some merchants if they do high volume of call center orders. We don't have anyone who has ever asked for something like this.

Ok. Few of my clients did wanted this because they wanted a quick ordering system when someone called, so i thought it would be useful.

Regards,

Sawan

I would have a use for this :)

Sure, you should get it up and running in a few days, am solving some minor bugs.

Sawan,

I could use some functionality like this.  I get plenty of orders by phone which I typically just enter in same as a customer would on the website front end.  It would be nice to have a simple admin interface to locate products, add them to the cart, calculate shipping and tax and produce a final quote on screen to verbalize to the customer, in addition you could continue on and enter your customer information, then be emailed the quote or submit as an order after grabbing credit card/payment details.

Nevertheless, the idea is a good one and I would certainly benefit from it.

Let me know when it's debugged and ready to go.

Thanks,

Jeff G

DockGear.com

Hi Jeff,

This add-on is just for you, and works in the exact environment you suggested.

The product is about to go LIVE, I had few issues i wanted to clear before it, should take about 3-4 days to complete them.

I will let you know soon.

Regards,
Sawan

p.s. just sent you a PM with beta link for working version of the module. hope you like it.

Hi dcunningham,

just sent you a demo link for phone ordering

Sawan

Hi Mullins,

Thanks for the kind words. I will have the demo ready for working in a day or two and let you know ASAP.

There are couple of guys waiting for the mod to be released now.

Regards,
Sawan

Hi jeanluc,

That is something which can be easily customized from customer end too.

Thanks for the suggestion.

The mod is been launched soon now.

Regards,
Sawan

Hi Everyone,

I have added one more feature in admin section to make the add-on user friendly.

This mod can be launched from the admin area and search for a client, then place an order for that client. You will find a new link just like in screen 1 below.

Example: Cust A calls company rep R to make a purchase over the telephone. Rep R goes into the admin area, selects the customer or creates a new one, then uses the mod to fill the cart, then go to checkout. The mod know/remember the login credentials to proceed with the order.

Long story short, the mod can work from user as well as from admin area both serving the same purpose.

Thanks to dcunningham for the suggestion.

I am ready to launch the mod now.

Regards,
Sawan

Hi Eeveryone,

I regret for a long wait...

I have 2 versions of Phone Order mod ready. One for 2.7+ and other 3.0+.

The cost is £29.99, and additional £4.99 if you want us to install the module.

Package includes following:
1. All files required for installation
2. Installation instruction
3. Free Upgrade for future versions
4. Email support

Does not include:
1. Phone support
2. Installation services

You can buy add-on from http://www.intranet-services.com/pcphoneorder.html - http://www.intranet-services.com/pcphoneorder.html

Regards,
Sawan

p.s. first buyer for the add-on suggested a paypal diret link, so i have changed this now. Hope its useful to others.

Hello Sawan. As you know, this mod had some interest from me and I was happy to see that you moved it to market. However, I did mention to you that a very tedious debugging was needed before it went public and I'm sorry to say that I wish you had taken my advice on that. Here's why, and hopfully you'll be able to get these bugs worked out before long and then I'll be able to possibly re-purchase it from you. For now, I'd like to request a refund for the reasons listed hereafter.

1)  The add to cart function on the search results frame, works, however, the cart frame doesn't display the cart. The frame turns from grey to white, but there isn't any data output/displayed. See the images I submitted. Ist one is the mod before selecting a product. The second is after placing a numeric value for the quantity of a product and clicking the 'add to cart' button.

2)  Hitting the refresh button in the cart page will hide all text in the search results frame.

3)  After exiting out of the mod page, going back to the admin page, selecting a different customer, clicking on the phone order link, the old cart contents will display.

4)  When the phone operator is finished shopping for the telephone customer and clicks checkout, the mod should return to a full size screen, instead of scrolling the whole checkout page inside that little frame.

These bugs were discovered after only 60 minutes of trying to adjust the code to make it work.

Thank you and good luck as you fix these areas of concern (bugs)!  :)

Please honor my request for the refund and I'll be happy to assist you in anyway I can to help make this a viable product for you.

Regards,

DC

Hi,

I appreciate you your kind words.

However we do provide FREE installation support also, so if any bugs are found we would like to review it to help you out solving it.

Can you please send FTP details of the site so i can review and see why it is not working? I am sure it will work fine as it has worked here.

I would definately refund you, if the mod does not work fine. But I would appreciate if you can give it a try and let me see it.

Regards,
Sawan

Does it work with Build to order version of PC. I am interested in ordering this, but I have done lots of customizing so I wanted to know if there are lot of files under the pc folder which needs to be modified.

Thanks

Shawn

Is there a demo site where I can take a look at it before I buy it.

Thanks Shawn