Problem with shipping integration
Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Customizing ProductCart
Forum Description: Exchange messages with other users that are customizing ProductCart.
URL: https://forum.productcart.com/forum_posts.asp?TID=3838
Printed Date: 16-July-2025 at 7:30am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Problem with shipping integration
Posted By: jfusion
Subject: Problem with shipping integration
Date Posted: 09-July-2010 at 8:14pm
Hi everybody,
It's almost time for the weekend, but...I've gotten the shipping integrated on my client's cart just fine except for one thing: UPS Next Day Air always returns $0.00 for shipping. Has anyone else had this or a similar problem? How did you fix it, or how do you even begin to search for the issue?
Thanks!
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Replies:
Posted By: Greg Dinger
Date Posted: 10-July-2010 at 12:26am
You do have weights on your products, correct? There is a tool on the troubleshooting menu that identifies products with no weight.
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GreyBeard Design Group
Certified ProductCart Developer
Web Design/Development/Hosting
http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |
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Posted By: jfusion
Date Posted: 12-July-2010 at 11:09am
I made sure I have the weights in, and the prices for all the other shipping options for both UPS and FedEx and coming up. It's only the UPS Next Day Air that's coming up $0, and it does it for all products.
I'm not even really sure where to start to troubleshoot this problem. It's the only thing holding us back as we're almost ready to launch the site!
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Posted By: ProductCart
Date Posted: 12-July-2010 at 12:52pm
This is not something that we've heard before. If a shipping service is not supported, it should not be shown. The fact that it is shown, but with a zero price seems really strange. You might want to contact UPS and bring this up with them. It might have something to do with the Ship From or Ship To location not supporting that particular shipping service.
Of course, if you have modified any of the source code, make sure to restore all default files to see if a code change is affecting this feature.
With regard to launching the store, you can disable that particular shipping service and add it back on when the issue has been resolved.
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The ProductCart Team
Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software
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Posted By: jfusion
Date Posted: 15-July-2010 at 6:58pm
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My developers found it. Something in the way ProductCart was parsing the information from UPS.
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Posted By: RedLeafDev
Date Posted: 19-July-2010 at 1:35pm
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I have a customer who is having the same issue. What was the resolution? (If you could provided specific steps to fix it that would be great!) Is your customer using negotiated rates?
Thanks!
Amy
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http://www.redleafdevelopment.com" rel="nofollow - Red Leaf Development
Certified ProductCart Developers
www.redleafdevelopment.com
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Posted By: jfusion
Date Posted: 19-July-2010 at 7:28pm
Amy -
Sorry, I wish I could provide specific steps but I can't. Here is what my developers told me:
"
It looks their code doesn't show the correct price. Today, we changed the code of pc/opc_chooseShpmnt.asp from lines 610 to 625 as follows:
if iCheckUPSNextDayAir = 1 then
Dim iTempValueUPSNextDayAir
iTempValueUPSNextDayAir = tempRateDisplay
iTempValueUPSNextDayAir = Replace(iTempValueUPSNextDayAir, "$", "")
strUPS=strUPS&"</td><td>"&"$"&CStr(CDbl(iTempValueUPSNextDayAir) + CDbl(shipDetailsArray(3))) &"</td></tr>"
else
strUPS=strUPS&"</td><td>"&tempRateDisplay &"</td></tr>"
end if
"
I hope that helps!
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