Getting Started - Support Ticket Plan

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Support Ticket Plan

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Getting Started
Forum Description: Installing, activating, and getting started with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=3839
Printed Date: 23-November-2024 at 7:24am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Support Ticket Plan

Posted By: Brett
Subject: Support Ticket Plan
Date Posted: 10-July-2010 at 3:10pm

I pay for the yearly support ticket plan. I've submitted a few tickets. I recently submitted one, but my account still says I've submitted zero tickets. When submitting a ticket, I'm emailed a simple confirmation, but the email does not copy my ticket. Unless I copy paste all tickets and file on my computer, there's no way for me to review my original ticket.

Replies:

Posted By: Hamish
Date Posted: 10-July-2010 at 5:53pm

Hi Brett, You will get the original text back in our reply - & we always reply :-)

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