Getting Started - payment gateway: last digit zero dropping

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payment gateway: last digit zero dropping

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Getting Started
Forum Description: Installing, activating, and getting started with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=3868
Printed Date: 29-April-2024 at 8:28am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: payment gateway: last digit zero dropping

Posted By: AIMEE
Subject: payment gateway: last digit zero dropping
Date Posted: 20-July-2010 at 1:22pm

Hi-

We are using skipjack as our payment gateway and are having an issue with cc payments on orders greater than 1000 that end in a zero. The order totals are correct as ex: 1292.40, but after you enter cc info and click the submit button, the cc authorization changes to 129.24...it drops the last zero and moves the decimal. Orders / cc pmts that are over 1000 and do not end in zero are fine.

Is anyone else having this issue? Any comments, help or advice would be greatly appreciated.

Sincerely,

Aimee Moore

Accounting

Seattle Sports Co., Inc.

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Aimee Moore
Accounting
Seattle Sports Co., Inc.

Replies:

Posted By: Hamish
Date Posted: 20-July-2010 at 1:27pm

Hi Aimee,
Please raise a support ticket so we can properly investigate.

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See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code

Posted By: AIMEE
Date Posted: 20-July-2010 at 1:38pm

I am new to this forum as of today. How do I raise a support ticket?

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Aimee Moore
Accounting
Seattle Sports Co., Inc.

Posted By: ProductCart
Date Posted: 20-July-2010 at 1:51pm

Hi Aimee,

We just visited your Web site and - from taking a quick look at the storefront - it appears that you are using an old version of ProductCart. Which version are you using specifically? The problem that you are experiencing might be related to the fact that you are using an old version of the SkipJack integration.

To open a support ticket you need to be enrolled in the " http://www.earlyimpact.com/eistore/productcart/pc/ProductCart-Technical-Support-Updates-Plan-118p463.htm - ProductCart Support & Updates " service. This service gives you access not only to technical support, but also to all updates and upgrades for 1 year. For detailed information on our support policy, please see: http://www.earlyimpact.com/productcart/support_updates.asp - http://www.earlyimpact.com/productcart/support_updates.asp

Once you are enrolled, simply https://www.earlyimpact.com/eistore/productcart/pc/Checkout.asp?cmode=1 - log into your account on the Early Impact software store and follow the instructions on the screen.

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The ProductCart Team

Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software

Posted By: AIMEE
Date Posted: 20-July-2010 at 1:58pm

We are using Product Cart version 3.51

We set-up skipjack integration in 6/2009 and have been just recently (in the past couple months) running into this dropping zero issue.

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Aimee Moore
Accounting
Seattle Sports Co., Inc.