Using ProductCart - Oversold even though backorder was disabled

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Oversold even though backorder was disabled

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=3873
Printed Date: 03-March-2025 at 10:37pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Oversold even though backorder was disabled

Posted By: Mediabridge
Subject: Oversold even though backorder was disabled
Date Posted: 23-July-2010 at 10:21am

Hello,

Using v4.0a SP4

We just launched our site mediabridgeproducts.com a couple months ago and have had just about enough orders to see how things work. So there may be a simple solution to this. We have an item that we are currently out of stock and the inventory settings for the item show 0 (zero) and the "Allow Backordering" box is not checked. Yet the item is showing as available on our site and our inventory now shows -1 since someone has successfully ordered it.

How can that be?

We have other items that show our message "Currently Unavailable" when they run out. Am I missing something?

Any input would be greatly appreciated!

Thanks

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Jarrod Coburn
eCommerce Operations
MediabridgeProducts.com

Replies:

Posted By: Hamish
Date Posted: 23-July-2010 at 10:51am

Hi Jarrod,
Please raise a support ticket so that we can investigate. You have to login to raise a support ticket : https://www.earlyimpact.com/eistore/productcart/pc/custpref.asp - https://www.earlyimpact.com/eistore/productcart/pc/custpref.asp
There have been improvements made in recent versions to check stock levels more frequently to minimize the chances of overselling when it is not allowed.

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