PayPal payments and Guest accounts
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Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=3882
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Topic: PayPal payments and Guest accounts
Posted By: rhowerm
Subject: PayPal payments and Guest accounts
Date Posted: 27-July-2010 at 1:24pm
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Has anyone noticed an unusual number of incomplete PayPal orders, which have actually cleared PayPal? We noticed recently that a number of successfully charged Paypal orders are showing as incomplete on our end, and that most of them are from orders placed on a guest account. Naturally, the customer is wondering why they paid, yet the order shows as incomplete, and tracking them down constantly is getting a bit old. We've had 7 so far this month. Thanks for any input.:)
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Replies:
Posted By: Hamish
Date Posted: 27-July-2010 at 2:00pm
Hi,
Paypal had an issue earlier in the month, but we believe it's all resolved. Please see this post in our "Just In" section : http://www.earlyimpact.com/productcart/support/index.asp#updates - http://www.earlyimpact.com/productcart/support/index.asp#updates
If your problems differ from this please raise a support ticket so that we can investigat fully.
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