Using ProductCart - Import Broken?

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Import Broken?

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=3892
Printed Date: 03-March-2025 at 10:44pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Import Broken?

Posted By: dragoncrown
Subject: Import Broken?
Date Posted: 31-July-2010 at 3:10pm

On version 4.1

When I go to import a csv file step 2 is map fields. So I map fields and the click the map fields button and get a 404 error.

Any thoughts?

Replies:

Posted By: Greg Dinger
Date Posted: 31-July-2010 at 3:48pm

make sure all of your files are correctly uploaded to the site.

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Posted By: Matt
Date Posted: 31-July-2010 at 4:00pm

@dragoncrown - Did you open a ticket?

Greg is correct. 404 is "Page Not Found". In your case I think the problem is a filter on your web host. Certain characters in the URL are causing it to redirect to a page that does not exist. I think one character that seems to be an issue is "<".

Posted By: dragoncrown
Date Posted: 31-July-2010 at 4:09pm

Yeah I kinda figured the obvious! But anyway. All files are there. I own the web hosting company so we are running IIS 7.5 (Server 2008 R2) and do not seem to have this issue on other pages that have a url formatted the same as this one.

Other ideas?

Posted By: dragoncrown
Date Posted: 31-July-2010 at 4:24pm

BTW, the url does not have a < in it and I opened a ticket with support. Will see what they say.

Posted By: Matt
Date Posted: 31-July-2010 at 7:44pm

I was just going by your first ticket that has the same issue. In that case there was a "<" character. In this case it may be something else, but it is definitely some kind of server filter.

Here is something from the IIS 7.5 documenation:

When request filtering blocks an HTTP request, IIS 7 will return an HTTP 404 error to the client and log the HTTP status with a unique substatus that identifies the reason that the request was denied.

Since you’re the web host you probably know about these filters more than myself, but it seems to me that you can use the substatus to determine the reason it was denied.

Posted By: dragoncrown
Date Posted: 31-July-2010 at 8:59pm

Ok so here is another twist on it. When I got to import a category, where there is an error it returns a url with the same format but different text in it. And that one returns a page as expected. So pretty sure this is not IIS at this point.

Posted By: dragoncrown
Date Posted: 31-July-2010 at 9:29pm

I love being wrong! Disabled URLScan and it works. Now to find out why that one request causes URLScan fits.