Using BTO - Can't edit BTO product

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Can't edit BTO product

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart Build To Order
Forum Name: Using BTO
Forum Description: Exchange message with other users of ProductCart Build To Order
URL: https://forum.productcart.com/forum_posts.asp?TID=3897
Printed Date: 21-November-2024 at 2:00pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Can't edit BTO product

Posted By: FluencyDesign
Subject: Can't edit BTO product
Date Posted: 03-August-2010 at 4:00pm

Hello,

I'm trying edit a BTO order through the "product details" tab of "view & process order." This works fine for simple products, but for BTO products I get this error message:

Error in OrdDetails: Item cannot be found in the collection corresponding to the requested name or ordinal.

Is this an inherent problem with BTO products or some bug with our customization process?

Thanks

Replies:

Posted By: Hamish
Date Posted: 03-August-2010 at 5:41pm

Hi,
Please raise a support ticket so that we can investigate fully.

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