Too Many Packages Issue?
Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=4011
Printed Date: 04-March-2025 at 7:24am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Too Many Packages Issue?
Posted By: GTiFreak
Subject: Too Many Packages Issue?
Date Posted: 17-September-2010 at 11:45am
I just had a customer try to order 5,000 items bring the total number of packages to 50. They kept on getting an error saying something was wrong with their shipping info and to go back and check for errors. Well there was no errors.
After adjusting quantities and trying different products, I found that I only have this problem when I exceed 17 packages. Anyone else have this issue or a solution to it?
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Replies:
Posted By: Hamish
Date Posted: 17-September-2010 at 5:54pm
Wow, sounds like a great sale !!
Please raise a support ticket so that we can investigate, including details of the error message displayed.
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Editing ProductCart Code?
See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code
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Posted By: mosborn99
Date Posted: 14-October-2010 at 11:41pm
I've encountered this issue, too. From my testing, I think the issue is that when ProductCart communicates w/ the shipping APIs (I've got FedEx only enabled), I can only get results if I have 6 packages or less. If I have 7, I get an error.
Early Impact...is this a FedEx issue or possibly something else?
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Posted By: ProductCart
Date Posted: 15-October-2010 at 12:22am
In cases like these it's best to submit a support ticket so that we have other relevant information (e.g. ProductCart version number) and can also access the Admin console and review the various settings. For example, in v4... the One Page Checkout page has a shorter amount of time to obtain everything it needs from the shipping providers, and the additional package could very well be what causes the request to exceed the time.
You can try extending the timeout (which is in milliseconds) by opening the page "pc/onepagecheckoutJS.asp" in your favorite editor (Notepad will work) and look for the following block of code:
url: "opc_chooseShpmnt.asp",
data: tmpdata,
timeout: 12000,
Try increasing the timeout from 12000 to 30000, save the file and reupload it to the "pc" folder and see if it makes a difference.
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The ProductCart Team
Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software
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