Rewards Points & Pricing Categories
Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=4079
Printed Date: 04-March-2025 at 7:31am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Rewards Points & Pricing Categories
Posted By: lucyzoe
Subject: Rewards Points & Pricing Categories
Date Posted: 18-October-2010 at 1:15pm
I have a group of customers that aren't considered wholesale, but appear in a pricing category with a 20% discount.
With respect to rewards points, I was under the impression that "price" refers to what it costs the customer as they check out. So if the list price is $10, but they get a 20% discount, their "price" is $8.00 and they earn points accordingly.
Unfortunately, that's not what happens. Not only do they get a 20% discount, they also earn points for the list price, not the price they paid. Now I'm wondering how points are effected by a difference in list price and online price.
Anyone have any insight? Am I missing something?
Thanks,
Lucy Zoe
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Replies:
Posted By: ProductCart
Date Posted: 19-October-2010 at 3:46am
Hi Lucy Zoe,
This is a limitation in the Reward Points feature.
Reward Points are not calculated dynamically during checkout based on the price paid. They are set in the Control Panel for each product and that is the figure used during checkout, regardless of whether you are using a coupon that lowers the total order price, or whether you belong to a special pricing category.
The online or list price is only used in the Control Panel to quickly assign Reward Points to multiple products at once, based on those prices.
Remember: Reward Points can be compared to airline miles: regardless of how much you paid for a plane ticket, you earn the same amount of miles for a specific flight. The person sitting next to you might have spent twice as much as you for the same plane ticket, and yet the typically earn the same amount of miles for that flight.
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The ProductCart Team
Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software
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Posted By: lucyzoe
Date Posted: 19-October-2010 at 12:32pm
Thanks. I appreciate your answer. I'll be borrowing your "airline miles" analogy when explaining the program.
Despite the limitation...it's still a great feature.
Thanks,
Lucy Zoe
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