Using ProductCart - No shipping rates were returned for your order

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No shipping rates were returned for your order

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=4085
Printed Date: 04-March-2025 at 6:56am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: No shipping rates were returned for your order

Posted By: rheide
Subject: No shipping rates were returned for your order
Date Posted: 20-October-2010 at 11:19am

I recently did some updates for a client to bring them up to 2.76p - yes way over due.

Anyway, after the update, the final screen said to check on the shipping options as some things changed. Specifically, it says to "Select a "default" shipping provider via the Shipping Settings page ("Other Settings").

BUT - there is not an option there to set a default shipping provider.

We have 4 custom shipping options and that is it.

Right now, no one can check out (even if I check the box to allow them to complete the order if no shipping rates are returned.)

Any suggestions?

Replies:

Posted By: Hamish
Date Posted: 20-October-2010 at 11:23am

Hi, up to 2.76 - of from 2.76? Hopefully the latter! :-)
Please raise a support request so we can properly investigate.

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Editing ProductCart Code?

See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code

Posted By: rheide
Date Posted: 20-October-2010 at 12:13pm

LOL.

no, you read it correctly.

I'm a consultant and they called me in to make a few changes and I realized they needed the 2.76 update and a security update so installed them.

for a temp fix, I replaced the new chooseShpmnt.asp page with our old one and the customer can now check out.

Posted By: katharina
Date Posted: 20-October-2010 at 12:20pm

There was a shipping patch out for 2.76. I somewhat remembered it and checked my hard drive. Sure enough I have a file for the shipping fix. Not sure if that one would fix your problem. Also tell your customer to upgrade further, it makes so much of a difference not to mention the features. Part of selecting a provider had to do with UPS not allowing rates from competitors to be shown on one page. They implemented a tab system above the rates and the customer has to click each one to show rates individually by provider. FedEx also implemented this rule. Make sure you do not have UPS or FedEx active. That may fix your issue.

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Katharina
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www.GermanPlaza.com
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Posted By: Hamish
Date Posted: 20-October-2010 at 12:27pm

Wow! They seriously need an upgrade - at least as far as the last of the v3 releases.

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Editing ProductCart Code?

See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code