Using ProductCart - It looks like USPS's API is down

Print Page | Close Window

It looks like USPS's API is down

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=4089
Printed Date: 21-July-2025 at 12:56pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: It looks like USPS's API is down

Posted By: razor150
Subject: It looks like USPS's API is down
Date Posted: 21-October-2010 at 12:49pm

It is causing the Shipping Method section to error out. That error causes customers to not be able to check out. I've noticed the demo store here is having the exact same problem. Maybe the ship method section should not go entirely down if one provider is down? I had to remove USPS as a shipping option to allow my customers to be able to check out.

Replies:

Posted By: Hamish
Date Posted: 21-October-2010 at 12:53pm

Yep, I agree, we have just had a flurry of support requests about this issue - USPS definately have a problem right now.

-------------
Editing ProductCart Code?

See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code

Posted By: ybravo12
Date Posted: 21-October-2010 at 1:10pm

I discovered this problem as well, and was surprised to learn that the "custom rates" would not even appear. If the USPS automated system is down, it would be nice if Product Cart would at least retrieve the custom rates as an alternative. I had to disable the USPS rates so that UPS and custom rates would appear.

Posted By: Hamish
Date Posted: 21-October-2010 at 1:12pm

Hi,
We saw the same issue and we are investigating as a matter of urgency. I the meanwhile the action you took of disabling USPS is the corrcet remedial action.

-------------
Editing ProductCart Code?

See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code

Posted By: Greg Dinger
Date Posted: 21-October-2010 at 1:31pm

I have 2 reports of this and Clay has 2 more.

-------------
GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: Hamish
Date Posted: 21-October-2010 at 2:24pm

Folks,
Looks like USPS servers are back to normal - please check on your sites.
We are still working on a solution to prevent this impacting stores in future - lots of dicussion going on!
I expect there will be a post on the Just In section and/or a tweet about it.

-------------
Editing ProductCart Code?

See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code

Posted By: rehook
Date Posted: 21-October-2010 at 2:27pm

Yes, this thread saved me some time.. I was getting ready to contact USPS to find out what was going on. I had disabled USPS also to get things back working again.

Is there going to be a notification from EI when it's ok to enable it again, or are we on our own??

Thanks

Rick

Posted By: Hamish
Date Posted: 21-October-2010 at 2:47pm

Hi Rick, I'm guessing our posts crossed. Looks like all is well now. I suggest subscribing to out Twitter page.

-------------
Editing ProductCart Code?

See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code

Posted By: ProductCart
Date Posted: 21-October-2010 at 2:54pm

You can also see Twitter updates right from the Control Panel (Help > Twitter Updates).

-------------
The ProductCart Team

Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software

Posted By: somasekhar
Date Posted: 26-October-2010 at 12:27pm

Hi everyone, Today also we are facing the same problem USPS API. Can any one help to solve the issue. What are the remedies which you take to avoid this situation.