Using ProductCart - OrderComplete.asp not displaying

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OrderComplete.asp not displaying

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=4092
Printed Date: 04-March-2025 at 10:00am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: OrderComplete.asp not displaying

Posted By: mstanharris
Subject: OrderComplete.asp not displaying
Date Posted: 22-October-2010 at 11:25am

We are having trouble with getting the confirmation page to display. Instead of getting the ordercomplete.asp we are getting the dberror.asp page. The error message is:

"Dear Customer,

We are currently experiencing a database connection problem on our store. We apologize for the inconvenience. Please notify the store administrator so tha twe many fix the problem as soon as possible and let you know when the store becomes available again.

Thank you for your cooperation!"

I have checked the database and orders are in the database. Also, we are receiving receipts from the payment gateway vendor, Authorize.net; however, we still can not get the ordercomplete.asp page and the receipt from the website. We have tried everything we can think of. Can someone please advise of any solutions.

Please provide detail steps if it involves editing any of the files . The database connection string is correct in the storeconstants.asp file found in includes folder.

Please help.

Thanks!

Replies:

Posted By: Greg Dinger
Date Posted: 22-October-2010 at 11:29am

if your store is altered, you need to look at your mods. If unaltered, I recommend a support ticket so that someone can examine your configuration. Under normal circumstances, that should not happen, but it is almost impossible to evaluate and resolve this without seeing the site and getting into the admin + possibly FTP.

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GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: Hamish
Date Posted: 22-October-2010 at 11:30am

Please raise support ticket.

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Editing ProductCart Code?

See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code

Posted By: caughlan
Date Posted: 01-November-2010 at 5:43pm

I was just about to post this same question! I use Paypal which triggers the paypalorderconfirm.asp page and should send people to the ordercomplete.asp page.

BUT the ordercomplete.asp is returning an error and therefore sending people to the default page. Customers never see the confirmation page.

{edit - the ordercomplete only stopped working recently after Paypal made changes}

I am going to open a ticket, but wanted to post this here in case others are having the same problem
stacelynn

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Stacelynn Caughlan

Posted By: Greg Dinger
Date Posted: 01-November-2010 at 6:06pm

Stacelynn - one of our merchants recognized a problem with PayPal a couple days ago and EI has provided to us a patch. The symptom we were seeing was that upon return from PP, the shoppers were sent to the home page instead of ordercomplete.asp. The patch resolves that issue. It does appear that this is yet another new problem with PayPal and not EI's code.

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GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: caughlan
Date Posted: 01-November-2010 at 6:11pm

That's exactly what I thought... I looked at my records and realized that it tries to send people to the ordercomplete page but returns an error. Luckily that was never shown to my customers but instead they went to the home page.

I've also discovered that Paypal won't complete gift certificate orders now either... neither customers nor I get any acknowledgment at all. If that's related to changes at Paypal hopefully this patch will help too

thanks for the heads up - I know how hard it is for EI to keep up with all of these gateways!

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Stacelynn Caughlan

Posted By: ProductCart
Date Posted: 02-November-2010 at 3:47pm

Just to clarify: this is not at all a ProductCart issue. There is an issue on the PayPal side, which they are investigating. The problem is intermittent (for example, none of the PayPal orders on our own Early Impact software store were affected) and it has - so far - only affected a very small number of ProductCart users.

If you are experiencing the issue, please open a support ticket and we may be able to provide a workaround (depending on the version you are running), while we are waiting for PayPal to address the problem on their end.

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The ProductCart Team

Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software

Posted By: intour
Date Posted: 10-November-2010 at 4:55am

I have a lot of my ProductCart customers using Paypal either as a sole payment method or in conjunction with other Paytment gateways.

So far I haven't had any reports of this problem but my customers are always advised to check their incomplete orders list daily.

I will be following the post to see if there are any new developments.

Nigel

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http://www.innerview.co.uk - Innerview
Productcart Platinum Reseller
Web Design/Hosting/Virtual Tours

Posted By: caughlan
Date Posted: 10-November-2010 at 8:16pm

Nigel - the payment and order go through just fine - it was the ordercomplete.asp file that wasn't being triggered after Paypal made an update on their end.

EI was able to help me update my files, as its pretty important to us that customers end up back at the order complete page on our site (which triggers our tracking code etc).

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Stacelynn Caughlan