Cart Clears After Payment Options Screen
Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=4110
Printed Date: 04-March-2025 at 10:08am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Cart Clears After Payment Options Screen
Posted By: nbuangan
Subject: Cart Clears After Payment Options Screen
Date Posted: 01-November-2010 at 5:08pm
Need some advice from the forum.
Right now with ProductCart the cart contents gets cleared when you proceed to the payment options screen in onepagecheckout. But a user might bail out of the payment process, but come back later. Comes back to only find that their cart contents are gone.
The products we will be selling will require customizations and we'd like to retain the users hard work by retaining their cart even if they bail out midway through the checkout process.
Is there a piece of code in onepagecheckout.asp that I can comment out to do this?
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Replies:
Posted By: Hamish
Date Posted: 01-November-2010 at 6:08pm
Hi,
Is the URL changing? e.g. going from a non WWW version to a WWW version?
That is the commonest cause - See http://wiki.earlyimpact.com/developers/timeout-issues - http://wiki.earlyimpact.com/developers/timeout-issues for an explanation of why and the solution.
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Editing ProductCart Code?
See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code
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Posted By: nbuangan
Date Posted: 01-November-2010 at 8:43pm
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No, thedomain doesn't change from www to non-www
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Posted By: Hamish
Date Posted: 23-November-2010 at 5:53pm
Hmm, that is usually involved. The root cause is ( I believe) always because the session changed so I suspect the session is changing when it switches to https.. Please raise a support ticket so we can investigate.
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Editing ProductCart Code?
See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code
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