Internet Explorer 9
Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=4163
Printed Date: 04-December-2024 at 9:22pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Internet Explorer 9
Posted By: joshs
Subject: Internet Explorer 9
Date Posted: 22-November-2010 at 2:08pm
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Microsoft Internet Explorer 9
I understand this is out in a beta form but we have been getting problems on checkout with this version. Specifically it won't display the credit card form. Anyone else experiencing this? Josh ------------- Josh Shirley josh@windsurfutah.com |
Replies:
Posted By: joshs
Date Posted: 30-November-2010 at 7:16pm
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No one wants to chime in? ------------- Josh Shirley josh@windsurfutah.com |
Posted By: Hamish
Date Posted: 30-November-2010 at 7:26pm
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Hi Josh, IE9 is a Beta & we are seeing updates. We will look at compatibility when it reaches Release Candidate stage as before then there is no real point. As we have seen in previous browser releases there are often quite a few issues that get sorted before the RC version is released. ------------- Editing ProductCart Code? See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code |
Posted By: Matt
Date Posted: 30-November-2010 at 7:31pm
| Hi Josh, I'll post some code to redirect IE9 Beta users to a friendly message. Give me a few. |
Posted By: Matt
Date Posted: 30-November-2010 at 10:35pm
| Hi Josh, I have a snippet that you can install into your header that will display a message to IE9 Beta users. I am not going to post it on the wiki until the entire team gets to review it (probably tomorrow). However, you can PM me to try it... or open a ticket. |
Posted By: Matt
Date Posted: 07-December-2010 at 3:10am
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I posted a snippet of code on the wiki that will display a message to IE9 Beta users. You can customize the message. Let me know if you run into any issues. Be sure to remove the snippet once IE9 is released. http://wiki.earlyimpact.com/how_to/redirect_ie9_beta |
Posted By: joshs
Date Posted: 11-December-2010 at 11:16pm
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Thanks
I know the ie9 is in beta, but I have noticed that 3% of our users are already "trying" it out. Josh ------------- Josh Shirley josh@windsurfutah.com |
Posted By: bodyexposed
Date Posted: 28-December-2010 at 2:18pm
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One of my customers who is using IE9 beta is complaining that the 'Continue' button on onepagecheckout.asp does not respond. I confirmed this and found that clicking 'compatibility mode' helps. In particular, if 'I agree with the terms...' is not checked and 'Continue' is clicked, the customer cannot proceed even if he then checks 'I agree...'. He knows it is a beta! ------------- Richard Bonfield Underwear store for men http://www.bodyexposed.co.uk |
Posted By: Hamish
Date Posted: 28-December-2010 at 4:36pm
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Hi, Please see this WIKI article about displaying a message to customers using IE9 Beta. http://wiki.earlyimpact.com/how_to/redirect_ie9_beta - http://wiki.earlyimpact.com/how_to/redirect_ie9_beta As it is a beta we expect M'soft will resolve this before before releasing it and also that any customers who have installed it are almost certainly tech savvy enough to have more than a single browser installed. ------------- Editing ProductCart Code? See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code |
Posted By: Brett
Date Posted: 25-February-2011 at 6:53pm
| Hey guys. It looks like IE9 is a Release Candidate now, and we are still having errors with it. Mainly when trying to take an order. What happens that, on onepagecheckout.asp, after entering the billing info and agreeing to the terms and conditions, pressing continue returns you to the very first step of the checkout process and clears all of the billing info. The URL at the top of the screen shows the billing info (not sure if that's relevant). |
Posted By: ProductCart
Date Posted: 25-February-2011 at 7:59pm
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The issue is jQuery. For some crazy reason Microsoft released a browser that is not compatible with the current version of jQuery. A new version of jQuery is being released "as we speak" and we will have a fix for this soon based on that. ------------- The ProductCart Team Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software |
Posted By: Brett
Date Posted: 25-February-2011 at 8:29pm
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Damn, that's a shame because I think I modified a couple things on my jQuery, so there will probably be more to do :( The worst thing is: Microsoft is apparently already including IE9 on machines, because a lot of our elderly customers have it pre-installed somehow, even in its less-than-working state.
One cool thing it has, however, is the F12 developer tools. Previously I'd have to use firebug with Firefox to do any serious troubleshooting. Now I can do the same with Internet Explorer (which is unfortunately what a majority of our visitors use) |
Posted By: joshs
Date Posted: 25-February-2011 at 9:22pm
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Typical Microsoft fashion. ------------- Josh Shirley josh@windsurfutah.com |
Posted By: ProductCart
Date Posted: 28-February-2011 at 3:33am
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uploads/1/IE9_02252011.zip - Here is the fix . We tested this fix successfully in several tests conducted on different stores, and with different computers. Installation instructions:
Other notes:
------------- The ProductCart Team Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software |
Posted By: macleather
Date Posted: 23-March-2011 at 5:56pm
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Just had a customer call and say they couldn't check out as they clicked on the checkout buttons (Google checkout as well) nothing happened. He was using IE (he didn't know what version but I'm guessing 9). I just tested in IE9 and getting the same results trying the normal checkout button (and view button). Also if I click on add to cart, the pop-up showing "view cart" or "continue" is transparent. Does anyone know what css file controls this? Anyone seeing the checkout links not working?
Thanks, Alan ------------- Alan http://www.mcpcustomleather.com - MacPherson Custom Leather |
Posted By: Greg Dinger
Date Posted: 23-March-2011 at 6:01pm
Posted By: macleather
Date Posted: 23-March-2011 at 6:03pm
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Thanks Greg, I did install it the other day (that's when the problem seemed to start). I'm going to re-download and re-install and see if that make a difference. Appreciate your help.
Alan ------------- Alan http://www.mcpcustomleather.com - MacPherson Custom Leather |
Posted By: joshs
Date Posted: 23-March-2011 at 6:09pm
The easiest fix is creating a new them with the jquery theme roller. http://jqueryui.com/themeroller/ Install the css files in the includes/jquery/themes/ folder. Other than that the IE9 patch seems to work, although a few of the un updated firefox clients have an issue. Firefox is good about getting people to update so I don't worry about that. ------------- Josh Shirley josh@windsurfutah.com |
macleather wrote:Posted By: bp_travis
Date Posted: 26-March-2011 at 9:38am
| I installed the jQuery fix for IE9 and all is well except for one feature. The image magnifier (MojoZoom) has very sporadic behavior on IE9. I assume this fix will come sometime in the future. |
Posted By: blackey
Date Posted: 26-March-2011 at 9:24pm
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So I tried the patch on 4.0 - We've got a lot of modifications and were headed towards 4.1, but it's going to be a while. It does not seem to work in 4.0. Are you going to create a patch for 4.0? www.lpiracing.com |
Posted By: Matt
Date Posted: 27-March-2011 at 12:24am
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Hi blackey, The patch is not currently installed on the store you linked to, and so it is not possible to comment on the issue. Please open a ticket. I recommend that you setup a mirror of the live store if you do not want to install it on the live store. That way you can send us a link where we can view the problem |
Posted By: bodyexposed
Date Posted: 27-March-2011 at 4:40pm
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I have also found sporadic behaviour with Mojozoom in IE9. The highlight square when a user points at the main images seems to jump all over, when the mouse is moved. However, the Jquery problem seems to be resolved with the fix.
------------- Richard Bonfield Underwear store for men http://www.bodyexposed.co.uk |
Posted By: bodyexposed
Date Posted: 30-March-2011 at 10:04am
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It seems the zoom problem lies with the mojozoom script. The same problem shows up on the example on the Mojozoom developer's own site http://www.nihilogic.dk/labs/mojozoom/. ------------- Richard Bonfield Underwear store for men http://www.bodyexposed.co.uk |
Posted By: intour
Date Posted: 07-April-2011 at 8:11am
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Would it not make sense to use force your sites to use IE8 compatability mode until the issues with IE9 are all resolved?
Nigel
------------- http://www.innerview.co.uk - Innerview Productcart Platinum Reseller Web Design/Hosting/Virtual Tours |
Posted By: ProductCart
Date Posted: 07-April-2011 at 11:37am
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MojoZoom is the only feature that we know of where there is an outstanding conflict with IE9. We have contacted the company that created the tool, and they indicated that they do not plan to update it in the near future.
We need to see whether we have time to update the code ourselves, or whether we need to insert code that detects IE9 and disables this feature. We'll make a decision on this soon. ------------- The ProductCart Team Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software |
Posted By: owendf
Date Posted: 22-May-2011 at 1:49pm
| Hello- I cannot find any fix for this yet. Could you provide the code snipet required to "insert code that detects IE9 and disables this feature"? That way we could at least fix this problem in a sub-optimal way for the time being. Thanks! |
Posted By: Brett
Date Posted: 22-May-2011 at 2:05pm
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http://www.earlyimpact.com/productcart/technical-support.asp#updates
I think it's here under IE9 Compatibility. You should familiarize yourself with the channels used for pushing updates and bugfixes. |
Posted By: owendf
Date Posted: 22-May-2011 at 3:23pm
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Hello Brett- I did check that page, and searched the forums. That page, as far as I can see, does not indicate that there are an fixes for this problem. The most recent thing I can find is the post in this thread immediately before my post. Am I missing something on the releases page?
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Posted By: joshs
Date Posted: 22-May-2011 at 3:29pm
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Update Page
http://www.earlyimpact.com/productcart/technical-support.asp fix link http://www.earlyimpact.com/productcart/files/ProductCart_IE9_Fix.zip ------------- Josh Shirley josh@windsurfutah.com |
Posted By: Greg Dinger
Date Posted: 22-May-2011 at 3:32pm
Posted By: Matt
Date Posted: 22-May-2011 at 4:55pm
| The Mojozoom IE9 patch is in Service Pack 2 |
Posted By: owendf
Date Posted: 24-May-2011 at 1:20pm
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Hello Greg, that is correct. The portion I quoted in my post was in reaction to the comment that I replied to. On April 7, earlyimp wrote: "MojoZoom is the only feature that we know of where there is an outstanding conflict with IE9. We have contacted the company that created the tool, and they indicated that they do not plan to update it in the near future. We need to see whether we have time to update the code ourselves, or whether we need to insert code that detects IE9 and disables this feature. We'll make a decision on this soon." As far as I can tell, early impact has neither fixed it nor inserted code to detect ie9 and disable mojozoom. I was hoping that they could at least post the code to detect ie9 and disable mojozoom in the case where IE9 is the browser being used, or something, so that users could at least work-around this rather glaring problem. Sorry for not being clear enough before. Thanks, Owen
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Posted By: owendf
Date Posted: 24-May-2011 at 1:21pm
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Oh, OK- it isn't listed in the fixes in service pack 2 as far as I can see. But I'll install and see. Thanks. -Owen
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Posted By: bodyexposed
Date Posted: 24-May-2011 at 1:31pm
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Since neither EI or anyone else has fixed this Mojozoom problem or found an alternative script, I have set my site to IE8-compatibility mode. All is well in Firefox and Safari of course. Its just Microsoft's browser which causes the problem.
------------- Richard Bonfield Underwear store for men http://www.bodyexposed.co.uk |
Posted By: bodyexposed
Date Posted: 24-May-2011 at 1:32pm
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Just seen Matt's post yesterday. Has EI devised a fix after all ?
------------- Richard Bonfield Underwear store for men http://www.bodyexposed.co.uk |
Posted By: ProductCart
Date Posted: 24-May-2011 at 3:37pm
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Yes, there is a fix in Service Pack 2 (and of course it will be part of v4.5 as well). ------------- The ProductCart Team Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software |
Posted By: owendf
Date Posted: 25-May-2011 at 2:18am
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Hello bodyexposed or anyone else, Could you post how to set to a site to ie8 compatability mode? I don't curently pay the yearly fee to EI for upgrades so I need a work-around for the mojozoom problem, and don't know how to st the site to use IE8 compatability mode (searched the forum and the wiki). Thanks!
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Posted By: intour
Date Posted: 25-May-2011 at 3:24am
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<meta http-equiv="X-UA-Compatible" content="IE=7" />
Is what you in the <head> of your header.asp page to emulate IE7.
I'm just checking for IE8 as I haven't used that yet. I'll get back to you.
Nigel
------------- http://www.innerview.co.uk - Innerview Productcart Platinum Reseller Web Design/Hosting/Virtual Tours |
Posted By: intour
Date Posted: 25-May-2011 at 3:31am
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It appears you can use the same code but simply substitute the IE7 for IE8
There is an excellenty article on compatability modes here:
http://msdn.microsoft.com/en-us/library/cc288325%28v=vs.85%29.aspx - http://msdn.microsoft.com/en-us/library/cc288325(v=vs.85).aspx
Nigel ------------- http://www.innerview.co.uk - Innerview Productcart Platinum Reseller Web Design/Hosting/Virtual Tours |
Posted By: owendf
Date Posted: 25-May-2011 at 3:33am
| Thank you very much Nigel! |
Posted By: bodyexposed
Date Posted: 25-May-2011 at 5:38am
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Matt or Earlyimp, can I be sent the Mojozoom fix? I cannot obtain SP2 as my support has expired. Thanks.
------------- Richard Bonfield Underwear store for men http://www.bodyexposed.co.uk |
Posted By: ProductCart
Date Posted: 25-May-2011 at 12:47pm
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Hi BodyExposed, The MojoZoom fix is one that was already posted to the "Just In" section on our support page: http://www.earlyimpact.com/productcart/technical-support.asp#newIssues - http://www.earlyimpact.com/productcart/technical-support.asp#newIssues It's the one titled: Image Magnifier Issues with Google Chrome - 01.13.11 Please makes sure these files have been uploaded to the proper directory on your server. ------------- The ProductCart Team Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software |
Posted By: bodyexposed
Date Posted: 26-May-2011 at 10:48am
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The files in the post above 01.13.11 include MojoZoom version 0.1.4, which I installed a while ago. The developer has since released v 0.1.6 on his website, which includes changes within the javascript code, but this has not fixed the problem. To summarise, the fault still exists in IE9 when it is not in IE8 compatibility mode, with all Mojozoom versions; i.e. the zoomed image is jerky when moved with a mouse. ------------- Richard Bonfield Underwear store for men http://www.bodyexposed.co.uk |
Posted By: Matt
Date Posted: 26-May-2011 at 11:10am
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The patch for IE9 is in Service Pack 2. The chrome issue was slightly different. Sorry for the mix-up. |
Posted By: bodyexposed
Date Posted: 26-May-2011 at 11:27am
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Matt, can you please send me the patch, or advise what to do, as I cannot access SP2.
------------- Richard Bonfield Underwear store for men http://www.bodyexposed.co.uk |
Posted By: Matt
Date Posted: 26-May-2011 at 11:39am
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@bodyexposed - I advise you subscribe to the "Support and Updates" plan
and download Service Pack 2. It is a very small cost to have our team
constantly keeping your software up-to-date with the latest patches for
browsers, shipping providers, payment gateways, etc. Version 4.5 is
also around the corner and has some nice new features. I'll see what I
can do about posting this patch, but it is not always possible.
Sometimes the patches overlap with other patches and new features, which
is why we create Service Packs. They are delivered via the "check for
updates" link in the control panel because sending individual files to
every store owner would be impossible. |
Posted By: bodyexposed
Date Posted: 26-May-2011 at 11:50am
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Thanks Matt, if you can post the patch it would be a help !
------------- Richard Bonfield Underwear store for men http://www.bodyexposed.co.uk |
Posted By: ProductCart
Date Posted: 31-May-2011 at 3:19pm
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We will be posting this specific patch later today on the "Just In" section of our Support Page:
http://www.earlyimpact.com/productcart/technical-support.asp#newIssues - www.earlyimpact.com/productcart/technical-support.asp#newIssues ------------- The ProductCart Team Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software |
Posted By: ProductCart
Date Posted: 01-June-2011 at 3:11am
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This has been posted:
http://www.earlyimpact.com/productcart/files/ProductCart_v4.1_ImageMagnifierFix_IE9_05312011.zip - http://www.earlyimpact.com/productcart/files/ProductCart_v4.1_ImageMagnifierFix_IE9_05312011.zip ------------- The ProductCart Team Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software |
Posted By: bodyexposed
Date Posted: 01-June-2011 at 11:02am
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Patch installed and problem fixed. Thank you. ------------- Richard Bonfield Underwear store for men http://www.bodyexposed.co.uk |