Using ProductCart - USPS Shipping Changes

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USPS Shipping Changes - API no longer working

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=4231
Printed Date: 28-June-2025 at 3:53am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: USPS Shipping Changes - API no longer working

Posted By: katharina
Subject: USPS Shipping Changes - API no longer working
Date Posted: 28-December-2010 at 2:07pm

Just received with per email information from USPS and I start to worry. There will be a lot of new options for Priority Mail, like regional flat rate etc. I'm currently still using 3.51 and hope that we will not have any service interruptions when they change their api. Will there be an update on the EI side for 3.51?

Katharina

Dear Webtools Integrator,
On January 2, 2011, USPS will update domestic shipping services and international pricing and product features. For detailed information on prices and new product features, please reference the Federal Register Notice at http://pe.usps.com/FederalRegisterNotices.asp#Jan_2011_Prices - http://pe.usps.com/FederalRegisterNotices.asp#Jan_2011_Prices < http://pe.usps.com/FederalRegisterNotices.asp - http://pe.usps.com/FederalRegisterNotices.asp >.

For a list of the new prices, please reference the Postal Explorer website at http://pe.usps.com/ - http://pe.usps.com/ . The information is on the left hand side under "NEW* Jan. 2, 2011 Pricing Information"

Price Change updates will be available in the Web Tools testing environment for integrator access on or around December 13. The test environment can be accessed, using your production UserID, via the following URL scheme, host and path:

Secure APIs: https://stg-secure.shippingapis.com/ShippingApi.dll - https://stg-secure.shippingapis.com/ShippingApi.dll
Non-secure APIs: http://stg-production.shippingapis.com/ShippingApi.dll - http://stg-production.shippingapis.com/ShippingApi.dll
Please note that the changes below are intended to be backwards compatible, however, may not be depending on how individual programs are integrated with the APIs. Technical guides, inclusive of the changes below, can be obtained from the USPS Internet Customer Care Center (1-800-344-7779 or icustomercare@usps.com < mailto:icustomercare@usps.com - mailto:icustomercare@usps.com >).

Web Tools APIs will be affected in the following manner:
§ All Web Tools APIs with postage prices incorporated will be updated to reflect the price changes
§ All Rate Calculator API integrators are encouraged to migrate to the latest API versions (RateV4, IntlRateV2):
o RateV4 and IntlRateV2 will be the only Rate Calculator API versions to offer the full range of new products and functionality

o Rate, RateV2, RateV3 and IntlRate will be retired in May 2011, requiring all integrators to migrate to the latest versions

§ Domestic Rate Calculator API Changes
o New <Container> request enumerations will be added to RateV4 to support the USPS product offerings and prices listed in the Federal Register Notice

o New response nodes in Rate, RateV2, RateV3 and RateV4 to support the USPS product offerings and prices listed in the Federal Register Notice

o New optional request values in RateV4 to support USPS extra services offerings and prices
o New optional response nodes in RateV4 to support USPS extra services offerings and prices
§ International Rate Calculator API
o New response nodes in IntlRate and IntlRateV2 to support the USPS product offerings and prices listed in the Federal Register Notice

o New optional request values in IntlRateV2 to support USPS extra services offerings and prices
o New optional response nodes in IntlRateV2 to support USPS extra services offerings and prices
o New <AdditionalRestrictions> response value in IntlRate and IntlRateV2
§ Express Mail Label and Hold For Pickup Express API
o New <Revision> and <Container> request data tags to support the Legal Flat Rate Box
o New <Size>, <Length>, <Width>, <Height> and <Girth> request data tags
§ Delivery Confirmation and Signature Confirmation
o New <Revision> and <Container> request data tags to support the USPS product offering and prices listed in the Federal Register Notice

§ International Label APIs
o New <Container> request enumerations will be added to support the USPS product offerings and prices listed in the Federal Register Notice

o New <Revision>, <Size>, <Length>, <Width>, <Height> and <Girth> request data tags
o New <AdditionalRestrictions> response value
§ Customs Forms CN22 and CP72
o New <AdditionalRestrictions> response value
Please contact the USPS Internet Customer Care Center with any questions or concerns at 1-800-344-7779 or icustomercare@usps.com < mailto:icustomercare@usps.com - mailto:icustomercare@usps.com >.

- Web Tools Program Office

As our customer, your privacy is important to us. Please see our privacy policy at www.usps.com
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The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer.

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(0102)

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Katharina
*******************
www.GermanPlaza.com
*******************

Replies:

Posted By: Hamish
Date Posted: 29-December-2010 at 8:17am

Hi Katharina,
I've passed this on to the appropriate expert. I'm sure they are already aware, but just in case ... :-)

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Editing ProductCart Code?

See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code

Posted By: katharina
Date Posted: 02-January-2011 at 4:17pm

As feared in my previous post. Today was the postal switch to their new setup, as they stated in the message I've send along above. USPS rates are no longer being pulled over. We are dead ducks now. Angry

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Katharina
*******************
www.GermanPlaza.com
*******************

Posted By: ProductCart
Date Posted: 02-January-2011 at 4:43pm

Hi Katharina, we are looking into it.

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The ProductCart Team

Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software

Posted By: TrekLightGear
Date Posted: 02-January-2011 at 5:25pm

Just adding that USPS shipping is now broken for us as well. Thanks for looking into it EI.

Posted By: Brett
Date Posted: 03-January-2011 at 11:05am

God it just sucks so so bad when I log on to find ten e-mails saying our shipping is broken, only to come and find out that USPS screwed something up with their API. Why must they change the API and not enforce backwards compatibility?

*edit*

This has been broken for 6 days. We haven't had any orders because shipping cannot be calculated. I'm sure we are not alone.

Posted By: rotokirby
Date Posted: 03-January-2011 at 12:04pm

Just chiming in to let everyone know this is not an isolated problem. We're also not getting shipping rates from USPS running v3.11a.

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Rotofugi Designer Toy Store & Gallery
Chicago > IL > US
http://rotofugi.com - http://rotofugi.com

Posted By: Greg Dinger
Date Posted: 03-January-2011 at 12:38pm

EI - for what version(s) will a patch be released? I can't imagine that v3.11 will be supported, but what about v3.51 stores?

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GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: ProductCart
Date Posted: 03-January-2011 at 12:55pm

Fix has been posted.

http://www.productcart.com/technical-support.asp#updates - http://www.productcart.com/technical-support.asp#updates

Yes, v3.11 is included.
If you are having any problems, please let us know right away. We've tested on multiple test stores, but we also wanted to publish this as soon as possible. So let us know if any issue remains.

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The ProductCart Team

Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software

Posted By: Brett
Date Posted: 03-January-2011 at 1:00pm

Installed and tested (briefly). All good! I will let you know if we run into anything in the following days.

Posted By: Greg Dinger
Date Posted: 03-January-2011 at 1:55pm

Thanks for the amazing fast turnaround EI.

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GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: swaynewilson
Date Posted: 03-January-2011 at 1:57pm

USPS is still not returning all options correctly. Priority Mail Options is not coming up in our store and should be.

More detail: We are running 4.0a SP4
Pulls First class and Express mail correctly but not Priority rates/options.

Verified Mail/Shipping options for USPS in ProductCart are set correctly.

Posted By: ProductCart
Date Posted: 03-January-2011 at 2:34pm

swaynewilson wrote:

USPS is still not returning all options correctly. Priority Mail Options is not coming up in our store and should be.

Priority Mail rates are being returned correctly in other stores, so we are not sure what the problem might be:

Please try changing products & ship-to address to make sure that rates are not returned in all cases (vs. not being returned due to the specific shipment settings)
Please open a support ticket if you still believe there is an issue, so that we can review your store settings and troubleshoot the problem with you

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The ProductCart Team

Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software

Posted By: swaynewilson
Date Posted: 03-January-2011 at 3:35pm

It is still not returning Priority Mail rates. The patch fixed First Class but I have tried 5 different products/categories in our store (YourBagTag.com), different users, different shipping addresses, all to no avail. I have checked and reset settings in shipping options of Admin. Nothing works.

Posted By: Greg Dinger
Date Posted: 03-January-2011 at 4:01pm

Steve - just so you know, I have upgraded a handful of stores already and each are showing priority rates. Did you submit a support ticket yet?

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GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: swaynewilson
Date Posted: 03-January-2011 at 4:19pm

Yes, I submitted support ticket. Hopefully someone can take a look. This is really weird given that many have successfully installed patch.

Posted By: ProductCart
Date Posted: 03-January-2011 at 4:23pm

swaynewilson wrote:

Yes, I submitted support ticket.

Ticket received. We are looking into it.

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The ProductCart Team

Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software

Posted By: swaynewilson
Date Posted: 03-January-2011 at 4:42pm

Thank you very much, EI ! The updated patch worked. As always, you are so responsive.

Posted By: ProductCart
Date Posted: 03-January-2011 at 5:14pm

swaynewilson wrote:

The updated patch worked.

FYI for all other users: we have posted the updated version of the fix to the Support Center. The problem had to do with a specific scenario where Flat Rate Envelope was selected for a weight up to 25 pounds.

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The ProductCart Team

Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software

Posted By: Confetti
Date Posted: 04-January-2011 at 5:34pm

Installed on v3.11 and it is working fine. Thank you so much for updating v3.11 - PC appreciate it.

Posted By: nicholas_head
Date Posted: 05-January-2011 at 2:30pm

It seems like the USPS fix doesn't fix USPS missing from Google Checkout-- can anyone else confirm/offer advice? Currently only seeing UPS listed as options when using Google Checkout.

Thanks.

Posted By: Confetti
Date Posted: 05-January-2011 at 6:37pm

I can confirm that on v3.11 the Rates DO NOT PASS TO Goggle Checkout.

I do not use UPS, but my Fedex Rates, and "Other Options" do show as normal.

Please - Please - Can you fix? Dale

Posted By: ProductCart
Date Posted: 05-January-2011 at 6:39pm

We found the issue and we are working on a solution for that as well.

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The ProductCart Team

Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software

Posted By: nicholas_head
Date Posted: 12-January-2011 at 1:46pm

Any luck on a fix?

Posted By: Confetti
Date Posted: 12-January-2011 at 3:16pm

Head,

I am still waiting myself. What version PC do you have? Dale

Posted By: ProductCart
Date Posted: 12-January-2011 at 3:19pm

We are finalizing testing and will post the fix later today.

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The ProductCart Team

Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software

Posted By: ProductCart
Date Posted: 12-January-2011 at 6:24pm

The updated files that address the Google Checkout issue have been posted. If you use Google Checkout and USPS, http://www.productcart.com/technical-support.asp#newIssues - please re-download the USPS fix .

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The ProductCart Team

Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software

Posted By: Jes
Date Posted: 12-January-2011 at 7:43pm

Hi all. I've downloaded the patch and replaced the file and I'm still not getting any usps rates returned- Running V4.0 SP4 - is anyone else running into this? I'm at my wits end and am about to go crazy=)

Site is: http://www.halfcircleranch.com/store/pc/home.asp - http://www.halfcircleranch.com/store/pc/home.asp

Thanks to anyone who has ANY ideas.

Jes

Posted By: Matt
Date Posted: 12-January-2011 at 8:05pm

Hi Jes,

We tested the files internally as well as with some live Beta testers. Please open a ticket so we can look into your specific case.

Posted By: Jes
Date Posted: 12-January-2011 at 8:13pm

Thanks Matt, but my subscription expired a long time ago.

Thank you for the reply, I appreciate it.

Jes

Posted By: Confetti
Date Posted: 13-January-2011 at 1:40pm

I downloaded the file - and noticed that there is a fix for 4.1, 4.0, 3.51 BUT NO FIX FOR 3.11.

Was this intentional? or an omission? Dale

Posted By: ProductCart
Date Posted: 13-January-2011 at 2:25pm

The zip file below does include the USPS fix for v3.11:

- http://www.productcart.com/files/ProductCart_USPS_Fix_011211.zip

Please re-download the file and double check it.

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The ProductCart Team

Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software

Posted By: Confetti
Date Posted: 13-January-2011 at 4:54pm

I downloaded the fix for the USPS Ship Rate last week (and noted it worked on the forum- Jan 4th)

I was referring to the Google Check Out Fix for v3.11

Is this going to be fixed or was it an omission?

Dale

Posted By: ProductCart
Date Posted: 13-January-2011 at 4:56pm

It was an omission. Please redownload the file from the Support page and you will receive the latest version, which includes the Google Checkout fix for v3.11.

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The ProductCart Team

Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software