Using ProductCart - Changing Customer Payment Method

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Changing Customer Payment Method

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=4313
Printed Date: 21-November-2024 at 6:08pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Changing Customer Payment Method

Posted By: austcold
Subject: Changing Customer Payment Method
Date Posted: 14-February-2011 at 7:44pm

A customer made a purchase in the online store and selected Direct Debit payment option.

But then they called by phone and paid via credit card!

I can not see how I can change this payment method to credit card.

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www.austcoldindustries.com.au

Replies:

Posted By: Brett
Date Posted: 14-February-2011 at 8:57pm

I don't see a way to change the order payment method without some kind of modification. You should probably cancel the order and create a new one with the new payment details if you want the order to reflect the change of payment method.

Posted By: intour
Date Posted: 22-February-2011 at 5:19am

I think this has been raised before and as far as I am aware Brett's solution is the best one.

The order has it's status updated once a payment has been accepted and I don't think you can edit the payment method after that point - which does make some sense.

Nigel

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http://www.innerview.co.uk - Innerview
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